Product & Problem Manager

Key responsibilities:

1. Support Senior Product Owners throughout the product lifecycle (e.g., WAN, LAN, Wi-Fi) to ensure value for money and service continuity.
2. Develop and maintain product management skills, helping prioritize and manage work effectively.
3. Coordinate with key stakeholders (Asset Managers, Network Architects, Security, etc.) to support product lifecycle transitions and optimize services.
4. Conduct root cause analysis to resolve and anticipate issues impacting services.
5. Represent the team in meetings to discuss service incidents and upcoming outages.
6. Collaborate with stakeholders to inform product decisions and maintain lifecycle management plans (TLMPs).
7. Provide expert input and serve as a contact for escalations.
8. Generate regular reports and updates for governance cycles.
9. Offer subject matter expertise for service deliveries and projects.

Requirements:

• Strong service management and collaboration skills.
• Experience in managing service continuity, product lifecycles, and operational processes.
• Incident and problem management expertise.
• Ability to work within constraints and deliver user-focused services.