IT Manager

IT Manager - Global Retail Chain (Southwark, London) We are seeking a Senior IT Manager to join a dynamic and fast-growing food and beverage chain based in Southwark, London. As a key member of the leadership team, you will manage all IT functions globally, ensuring the smooth running of systems across multiple locations. This is a fantastic opportunity to make an impact on a company that is one of the UK's largest and most innovative retail chains. Key Responsibilities: IT Support Management  - Oversee IT support for shops worldwide, ensuring technical support and minimal operational disruptions.  - Manage relationships with external IT support partners, to ensure they meet SLAs and drive improvements.  IT Infrastructure Management  - Lead on planning, implementing and maintaining the company's infrastructure, ensuring reliability.  - Implement and develop IT policies to ensure smooth business operations.  Cybersecurity and Compliance  - Establish and maintain robust cybersecurity protocols to protect against threats and ensure compliance with industry standards.  IT Project Management and Process Improvement  - Work with teams to develop IT solutions that support business strategy. - Lead on IT projects in a timely manner, within budget and aligned to company goals. - Work cross-functionally with teams to meet project objectives.  IT Budget  - Develop and manage the IT budget, ensuring alignment with company finance goals. - Contract negotiation and management of IT expenditures, ensuring compliance.  Requirements: Proven experience as an IT Manager or in a similar leadership role. Strong technical expertise in infrastructure, networks and cybersecurity. Multi-unit retail experience is essential. Ability to lead, inspire, and develop a team while working collaboratively with various stakeholders. Excellent communication and project management skills