Hotel Manager - Clerkenwell
This role is encompassing of multiple lines of open communication which sits firmly in the middle of commercial and operational activities. The role is focused on ensuring conscious, strategic and forward-thinking leadership is enacted throughout the team and used to benefit the business daily, enabling the execution of short and long-term strategies.
This role suits an individual who is highly focused on boutique hospitality – accommodation, events and successful Food and Beverage operation. The person for this role will present a curious and focused approach on leadership, be able to build efficient teams, well organised, possess excellent communication skills, and ability to work on their own initiative.
As a Hotel Manager, you will be working as a part of senior management team in helping us all to achieve collective KPIs and structure daily activities in smooth and consistent manner.
Key responsibilities
People:
· Hire, train, support and manage your direct reports – front of house teams (both rooms and food & beverage)
· Lead and support all operational departments with delivering consistent, high-level service.
· Guide and support departmental leaders in performance management in accordance with ACAS code of practices, by guiding them when needed through outsourced HR functions.
· Continue developing our internal talent pipeline.
· Act as key person to help heads of departments in monitoring and recording attendance and absenteeism.
· Promote company policies, valued, benefit and incentive plans.
· Provide employees with information regarding Company policies, procedures and benefits and ensure that associated information and documentation is up-to-date.
· Promoting positive employee relations culture within the Zetter Group
· Run daily / weekly / monthly / quarterly meetings to ensure full operational team alignment.
Business Acumen:
· Ensure all admin and finance related queries are dealt in efficient, professional and consistent fashion.
· Supporting training on Health & Safety, legislation and new initiatives as required
· Respond to all guest queries and feedback professionally and promptly, guide your team to ensure pro-active focus is placed on delivering best-in-class service.
· Provide all necessary information and reports to financial and commercial teams
· Working in cohesion and supporting our other properties and your counterparts there
· Forecast your departmental expenses – both fixed and variable, including payroll
· Working with wider leadership team, ensure recordkeeping is always correct and up to date
· Assist wider organisation in promoting strong financial and administrational controls across all units.
· Act as main point of contact for all suppliers, contracts and external third-parties.
· Ensure hotels are always compliant with local rules and regulations.
· Manage daily, weekly and monthly revenue reconciliation procedures.
· Manage financial month-end procedures.
· Pro-actively carry out internal quality assurance audits and comp set analyses.
· Support wider leadership team in creating savings across the business wherever possible
· Work in good cohesion with an external restaurant operator
Requirements
· People-orientated and conscious leader
· Ambitious, organised and self-motivated
· Minimum 2 years’ experience in hospitality business
· Good understanding of London’s boutique hotel and cocktail scene
· Strategic, directional and forward thinking
· Good written and spoken English
· Good understanding of UK laws, regulations and compliance requirements