Assistant Night Manager

Company Description Novotel London WestHotel is part of Accor, the leading global hospitality group. It is one of the largest conference and accommodation providers within Accor. The hotel provides the international business community with space for up to 3000 delegates across 33 meeting rooms. It accommodates both business and leisure guests in one of our 630 bedrooms. As the Assistant Night Manager , you will play a pivotal role in ensuring the highest level of service and security during night shifts. You will assist the Night Manager in overseeing hotel operations, addressing guest concerns, and managing staff to maintain efficiency and safety throughout the night. Key Responsibilities: Assist the Night Manager in overseeing all night shift operations, ensuring smooth transitions and exceptional service. Handle guest inquiries, complaints, and requests professionally and efficiently. Supervise and support night staff, including reception, housekeeping, and security teams. Conduct nightly audits, reconcile reports, and ensure compliance with financial procedures. Ensure the safety and security of guests, employees, and the property by managing security protocols. Respond to any emergencies, following established procedures. Oversee end-of-day operations, ensuring accurate record-keeping and reporting for the day. Collaborate with daytime managers to ensure seamless communication and operational consistency. To ensure you will be successful in your role you will need to possess: At least 2 years experience in the hotel industry in a similar role. Fluent in English, both written and spoken (and a 2nd language would be a plus). Excellent communication, presentation and interpersonal skills - A strong team player. Strong interpersonal and problem solving abilities and the ability to lead by example. Experience in the following systems desirable: Opera Cloud, ResaWeb, Hotelink. Capable of organizing time and work efficiently. Must be legally eligible to work in UK. A little more information: We believe that our people are at the heart of everything we do which is why we are committed to offering you a comprehensive training program that will support you at every step in your new role. By joining us as an Assistant Night Manager, you will become part of a friendly team of 150 talents. Our hotel offers 630 spacious rooms and 33 dedicated conference, meeting and events spaces suitable for 1 to 2,000 people, no other venue in London is as well-equipped or as flexible. As part of our team you can have: Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies) Discounted hotel rates all over the world in Accor Hotels Continuously learn and develop yourself with our Accor Academy Support your wellbeing in your professional and personal lives Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries Participate activelyinitiativesto build a more inclusive and sustainable world And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality Our commitment to Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor. Information on the processing of personal data When you submit an application to HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy. TPBN1_UKCT