Main Purpose of job:
Based at the Head Office site in Newmarket, Suffolk working within the internal sales/customer services team liaising with customers about their requirements and preparing specifications on the computer system.
Relationships:
a) Responsible to: Customer Services Manager
b) Liaison with: Customers, Production Team, Design Team, Suppliers
Main Tasks of job:
· To efficiently respond to any online or telephone queries in a calm and friendly manner
· To prepare and follow up on any sales quotations made for customers
· To prioritise and set up all customer order requirements
· To apply excellent attention to detail and organisational skills, and achieve high levels of customer satisfaction
· To liaise between other departments and the customer to provide the service most suitable to the customer’s needs, cost and time restraints
· To investigate order discrepancies and other customer satisfaction issues to assist the sales team employees in resolution
· To provide support and assistance to fellow team members/departments as needed
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.