Head of Third Party Process

This is an exciting opportunity for an enthusiastic and proactive individual with excellent management and communication skills to work with the sales division, including branches and central teams, to ensure all business opportunities arising from third party suppliers are optimised and proactive upselling is encouraged.
The role is fully office based however for 2 days a week are based in an office closest to home and the other 3 days you would travel to any of the 58 offices. The successful candidate can be based anywhere in the Chancellors patch.

3rd party suppliers include those covering;

• Conveyancing
• Financial Services
• Auction
• Survey
• Removals
• Refurbishments

KEY RESPONSIBILITIES:

• To increase and optimise the company revenue from third party opportunities across the sales division.
• Work with all company departments to ensure all third party opportunities are given adequate focus.
• To be responsible for providing analysis and tracking of all opportunities, income and performance against sales and instructions reporting to the Regional Directors and Directors.
• Optimise your focus to ensure a maximised net gain from third party activities is delivered. Ensure consistent analysis of volume vs value is in place throughout the business and that there are actions in place to delivered optimised processes first time, with sweep up processes to remedy misses opportunities later in the transaction timeline.
• Promoting third party opportunities and results to the Branch and Central Teams to identify successes and opportunities for improvement
• Attend branches to provide support in order to ensure minimum standards are being met
• Liaise with Managers and Regional Directors to ensure the correct process is in place to meet the minimum standards per branch/ team
• Maximise the business opportunity available from third parties by ensuring all potential leads are identified and followed up to conclusion, with re referrals being made where necessary
• Highlight areas of improvement required per branch and area setting a plan for improvement with the manager/ Regional Director

KEY ATTRIBUTES:

• Coach and develop Chancellors staff members to ensure they have the right levels of business/third party knowledge to be able to deal with standard queries across all key areas.
• Be seen as the technical (NG systems) expert and provide advice and expert knowledge to the company on third party matters
• Provide advice on how to deal with difficult issues. Be seen as the escalation point and deal personally with complex issues that need a high level of knowledge and expertise

Performance expectations for the role:

• Deliver performances in line with documented penetration rate targets across the business
• KPI measures will be based on the percentage penetration of transactions, in terms of both gross listings as well as Sales agreed.
• Ensure performance improvement across all branches with specific strategies for the high performers as well as those currently failing to deliver.
• Deliver tangible financial growth across the third party activities

Required experience:

• It should be expected that the successful candidate will have previous Estate Agency experience and a proven track record in delivering third party results from their Estate agency activities.
• No specific industry qualifications are required

Salary:

• Salary: £53,500-£80,000 OTE per annum

The successful candidate must have access to their own vehicle, have a valid driving licence and are covered / will be covered for business use prior to commencing their employment