Company:
CV-Library
Location: Westerham
Closing Date: 12/10/2024
Salary: £23,000 - £25,000 Per Annum
Hours: Full Time
Type: Standard
Job Requirements / Description
An exciting opportunity to join a national organisation in the head office, located in their friendly office in Westerham. We are looking for a confident local candidate to be a key part of the service team.
*This is a fixed term contract to cover maternity leave for a period of 12 months.
You will be given full training and your dutues will be:
• Working as part of a team in the busy Service Department.
• Allocated your own Technicians to look after.
• Answering service line and Sales line when required.
• Technician queries, access requests, access problems
• Intermediary between Management and Techs
• RAMS
• Routine scheduled dates
• Emergency Call outs
• Logging, booking, costing ad-hoc job work
• Checking if call outs have been completed
• Updating Purchase Orders
• Variety of emails on the Service inbox – all emails need some info
• Opening the post when required
• Collecting payments for Domestic job work and logging it on the system
• Setting up new contracts, cancelling contracts, amending contracts on Service Tracker
• State of Service for allocated Technicians
• Working on our Cloud Base Service Tracker
• Updating client portals.
• Chasing Billing Queries.
Hours of work: Expected hours are Monday to Friday 09:00 to 17:00 core hours and on a rota to do 8-4pm per month
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