System Engineer

Role: System Engineer Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates. Location: Leeds, LS15 or can be fully remote with occasional travel to LS15 (with hybrid working after completion of training) Salary: £35-£45k DOE plus extensive benefits Contract type: Permanent Employment type: Full time Working hours: 40 hours per week plus on call rota (1 week per month) Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all. We are seeking an IT Application Support Specialist to provide technical support for our business-critical applications. The ideal candidate will troubleshoot, resolve, and escalate application issues while ensuring seamless day-to-day operation of IT services. The role requires strong analytical skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced environment. What’s in it for you? Occupational sick pay Enhanced maternity and paternity pay Contributory pension Discounted insurance (Aviva) Employee discount site Discounted gyms (via our blue light card and benefits schemes) Employee assistance programme In-house mental health support Free onsite parking Health and wellbeing initiatives Social events throughout the year Cycle to work scheme Green car scheme*(subject to minimum earnings) Registration fees paid (GPhC, NMC, CIPD etc) Long service bonus Refer a friend bonus Blue light card Hybrid working Commitment to CPD/training 25 days annual leave increasing with service Annual leave buy and sell scheme Discounts & Exclusive offers at The Springs, Leeds 25% Discount & health & beauty purchases 25% Discount on Pharmacy2U Private Online Doctor Services What you’ll be doing? Provide first and second-line support for internal and external business applications Diagnose and troubleshoot application issues and system errors, ensuring timely resolution or escalation Monitor and maintain application performance, availability, and security Document technical issues, processes, and support procedures Train end-users on applications Assist with software upgrades, patches, and application deployments Participate in incident management, ensuring SLAs and KPIs are met Identify opportunities for process improvements and collaborate with other stakeholders to ensure issue resolution Who are we looking for? Extensive experience in an IT support or application support role with proficiency in Linux and networking fundamentals (TCP/IP, DNS, VPN) and SQL, Oracle, Active Directory, Group Policy and authentication services Proven track record of supporting business-critical applications/trouble shooting in a complex environment and operating within security/GDPR regulatory requirements Exposure to cloud-based solutions (e.g., Microsoft 365, Azure, AWS) is highly desirable Knowledge of ITIL processes and best practices (incident, problem, change management). Experience working with ticketing systems (e.g., ServiceNow, JIRA) Ability to read and interpret logs in applications such as Elk and Kibana or NewRelic and an understanding of databases, SQL, C# or other languages Ability to interpret technical information and convey it to non-technical stakeholders Strong team player who is highly organised, tenacious, ambitious, with the will to succeed whilst always having a patient first approach What happens next? Please click apply and if we think you are a good match, we will be in touch to arrange an interview. Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check. Unsolicited agency applications will be treated as a gift. #INDTECH