Customer Service Supervisor

We are looking for a Customer Service Team Supervisor to join an exciting business as it continues to expand its customer base internationally. This is a permanent role working Tues 11am-7pm, Wed 9am-5pm, Thurs 10am-6pm, Fri 7.30am-3.30pm, Sat 12-8pm , giving you peace of mind that your working pattern wont change each week. The Customer Service Team Supervisor will be: Supporting the Managers to ensure the team is providing excellent customer service and meeting department SLAs Maintaining awareness of contact volumes and resources available to ensure the team is working effectively throughout the day Identifying potential issues and communicating them with the Managers Managing, capturing, and resolving customer escalations and complaints from the team effectively Actively monitoring timekeeping and task adherence across the team Visible and accessible to the team Conducting a concise up-to-date handover at the end of each shift to the incoming supervisor/team Working collaboratively with the Quality & Training team to support the onboarding of new team members Supporting management to maintain a happy and motivated team Were looking for: Proven experience supervising a customer service team An effective communicator who uses diplomacy and sensitivity with a high standard of written and verbal English Ability to be assertive in providing constructive feedback and in your decision-making Ability to keep calm in a crisis and be highly organised, set priorities, and flex these when needed Confidence using IT and learning new software and systems. Starting salary is £27,040. You'll be working in a modern, innovative company offering 25 days holiday, your birthday off, long service awards, DIS 4 x salary from month 1, enhanced maternity leave, and many more benefits and perks. TPBN1_UKTJ