Head Of Operations

Join the ASM Global team at our new state-of-the-art venue in Derby, opening Spring 2025! Situated in the heart of Derby’s city centre, this multi-purpose destination aims to be a community hub for both business and entertainment. About Becketwell Live, Derby Becketwell Live is a cutting-edge events complex with a capacity of up to 3,500 people. It is designed to host a variety of events, including large corporate conferences, exhibitions, trade shows, major touring concerts, stand-up comedy, family performances, and sporting events. This is a fantastic opportunity to be part of a brand-new venue. Please Note: This role is Full-Time: 37.5 hours per week (annualised, this will include working evenings and weekends) About the Role Reporting to the General Manager, as the Head of Operations, you will be responsible for leading the Operations Team at Becketwell Live ensuring the efficient and safe planning and execution of events. You will play a pivotal role in maintaining high standards of facility management and customer satisfaction. What we can offer Hosting events is what we do best, and we want our People to experience that too- enjoy access discounted tickets to unleash your superfan for all your favourites. You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy. A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list. Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield, ASM will support with these unexpected costs. For you and any children. We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace. We are visionaries: both physically and metaphorically! When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require. We are visionaries: both physically and metaphorically! When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require. Your Responsibilities: * You will be an inspirational leader to the operations team, ensuring effective event planning and delivery while maintaining high levels of customer and client care. * As a head of department, you will contribute to the strategic plans and objectives of the venue * You will implement and ensure compliance with all company policies, statutory regulations, employment legislation. * You will be a health and safety ambassador ensuring that events are adequately risk assessed to protect the safety and wellbeing of our guests. * Along with the General Manager and Finance Business Partner, you will set and monitor budgets, ensuring the financial viability of the department. We are looking for someone with: * A proven track record of working in a senior operations role within a similar, mixed-programme venue. * A Personal Licence (desirable) * Familiarity with Derby and regional entertainment offerings and venues. * Knowledge of budgeting and margin control. * Proven knowledge of event and building management, including maintenance and custodial functions across various areas such as M&E, security, housekeeping, and health & safety. * Experience in managing statutory requirements. * Proven track record of delivering excellent customer care. Recruitment Process Outlined: 1st Stage- Intro Call with Talent Team 2nd Stage- F2F Meeting with General Manager and SVP Operations UK Inclusive Workplace At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs