Master Technician / Lead Technician / Head Mechanic

Job Purpose * Undertake servicing and repair work on internal and external customer vehicles with maximum efficiency. * Investigate customer concerns using advanced diagnostic equipment and techniques. * Handle priority jobs requiring Master Technician level skills on various vehicles at the Tilbury Import Centre. Key Responsibilities * Complete all work according to technical requirements, including preparing detailed technical reports. * Read and understand all job cards before commencing work. * Report any additional work or parts needed to the Workshop Controller for customer authorisation before starting. * Ensure customer vehicles are protected from damage while in the workshop. * Complete necessary documentation for any warranty work and handle warranty displacement parts responsibly. * Ensure displaced parts for disposal are rendered unusable. * Maintain special tools and equipment in good condition, reporting any issues immediately. * Keep the work bay and surrounding areas clean and tidy. * Adhere to all safety policies and procedures. * Prepare accurate technical reports as per standards. * Perform all work to the highest standard, ensuring customer satisfaction. * Work efficiently, meeting performance metrics. Person Specification * NVQ Level 3 Technician. * Preference for technicians trained to Master Technician or equivalent level. * IMI Level 4. * Previous experience with franchised dealer technical work. * Full, clean UK Driving Licence. * Ability to maintain a clean and organised workspace. * Willingness to work collaboratively in a team environment