Customer Service Advisor

Permanent opportunity Rugby - Office based - Monday - Friday 8.30am to 4.30pm Salary £27,000 + annual profit related bonus Our client is a leading supplier of specialty products and technological processes, based in the UK. Their products can be used in various industries and applications, and they work closely with both their suppliers and customers to deliver a market-leading service. With 25 personnel on site and 4 in this team - this organisation has strong values. Key responsibilities for this Customer Service Advisor * Provide a high standard of excellent customer service to both internal and external customers * To liaise with customers, transport, warehouse, sales and other departments * To update and amend internal IT systems to ensure all customer related details are correct * To process orders accurately ensuring cost effectiveness * Maintain thorough knowledge of procedures as well as legislation and export regulations * Contribute to improvements in relation to quality and productivity within the Customer Service team The person we need for this role * Exceptional communication skills and experience * Excellent standard of English with good written and numeracy skills * Excellent organisation and prioritisation skills * Confident IT skills including thorough knowledge and experience in using Excel, Outlook, PowerPoint and Word * Comfortable at all levels, being prepared to manage customer expectations * Ability to remain calm under pressure * Establish & maintain good relationships with customers and colleagues * Attention to detail Great Benefits for working with this organisation include: Non Contributory Private Medical Insurance Scheme, Pension, Employee Assistance Line, Wellbeing/Social Activities & Events, Holidays – 25 days, increasing by one day each year to 30 max, Christmas shut down, Annual profit related bonus