Onsite Support Engineer - 2nd Line

About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services. Position Overview: You're an experienced 2nd Line Onsite Support Engineer residing in the UK. You've been in this type of role previously providing deskside/drop-in/onsite support and have developed strong analytical and technical skills and have hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. Responsibilities: Taking ownership and managing tickets through resolution or escalation is something you know all too well. You've got a great idea of meeting your SLAs ("Service Level Agreements") - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. With a customer focused attitude, taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and will provide further guidance when necessary. Your career progression is important to you, and to us. You want to gain relevant qualifications and accreditations to further develop your skills and we're happy to be able to provide this for you. You're an individual that understands the importance of problem ownership and client success and aims for top rated client feedback, providing high quality services. With your great customer relations skills, you'll handle client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. You'll be able to ensure quality delivery when working at any of our client sites and enjoy working it, all at the same time. Qualifications & Experience: These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV / VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous SharePoint 2010/2013 Click here for the list of benefits. #LI-Onsite Our Selection Process: We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form. As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted