Showroom Sales Executive

Sales Executive Liang & Eimil (MFUK Design & Furniture Ltd)We are one of the UK's most exciting and fastest-growing B2B wholesaler of luxury goods. We pride ourselves on providing creative solutions to our clients, adding value to our business. We are looking for a passionate Showroom Sales Executive, who loves to nurture existing client relationships and develop new exciting opportunities.Naturally, you will be hugely self-motivated, target driven and seeking to work with a team of like-minded sales professionals.Reporting to                      Sales ManagerSalary£35,000Job Description·      Greeting visitors within our showroom, answering questions and interacting in a professional and responsible manner. ·      Ensuring the Showroom is presented in the correct way, maintaining a high standard. ·      Be a proactive member of the sales team, able to communicate, care and uphold standard both front and back of house. ·      Communicate with our B2B customers regarding orders by email and placed via website.·      Enter orders, delivery and collections information are allocated accurately and efficiently into the company system and communicate these to customers.·      Actively pursue upselling and cross-selling during the communication process with customers. Alternative options should always be offered to customers for out of stock items. ·      Ensure any changes to customer orders in lead time or regarding deliveries are clearly communicated in a timely manner. ·      Ensure the timely dispatch of company catalogues or samples to customers.·      Regularly follow up unpaid or uncollected orders as per procedures.KPIs·      All visits to be recorded on CRM system and passed to Account Managers. All orders received before 3pm on a workday should be processed and acknowledged on the day received.Orders process accuracy to achieve 99%.Customer emails and calls to be answered/acknowledged on same day of receiving. Any messages passed internally to be actioned on the day.Prioritize urgent tasks for customer satisfaction. Ensure that emails are scanned regularly for priorities.Evident Pro-active Problem Solving.Follow the company 3-5 days procedures regarding stock reservation, payment chase and stock un-allocation of unpaid orders at all times.