Customer Service Representative x 3

Customer Service Representative x 3 Epsom £24,000 - £25,000 Permanent full time Benefits: * Scaled pension scheme - up to 16% * Holiday allowance -23 days rising to 27 with service * Parking permit for a local car park * Discretionary bonus based on both the company & your performance * Staff monthly draw, Perk box * Bupa Private Medical Insurance * Bupa Cash plan * Professional study financial support * Volunteer day per year * Life assurance – 4x salary * Income protection * Season ticket loan * Hybrid working options * Buy and sell holiday Our prestigious client is currently seeking a Customer Service Representative to join their expanding team based in Epsom. This role offers opportunities to study for a professional qualification. The successful candidate will report to the Customer Service Manager and will be a key member of the Customer Service team. You will ideally come from a customer service background. Training will be given. Duties of the Customer Service Representative * Providing excellent customer service * Undertaking general day to day administration. * Responsibilities * Maintaining an up-to-date knowledge of all products and services offered by the company, its subsidiary and associated companies * Answering customer calls and responding promptly, accurately and efficiently to all enquiries * Promoting products and services offered by the company, its subsidiary and associated companies to existing customers * Dealing with the despatch of customer questionnaire forms as and when necessary and analyse/summarise the results of questionnaire and marketing activities * Assisting in the administration of operations including the provision of any necessary statistical information * Preparing and issuing standard or dictated letter responses to customers as appropriate, including researching and responding to enquiries * Dealing with all administrative amendments relating to both customer details and account details, including address changes, applying notice requests, etc.: * Assisting with all aspects of the Registration process in line with company procedures Personal Specification for the Customer Service Representative * Ideally previous experience call handling and customer service experience. * Excellent customer service and time management skills * Organised and methodical with the ability to multitask, whilst being flexible and adaptable * The ability to learn fast and is a keen team player