Customer Experience Manager

CUSTOMER EXPERIENCE MANAGER

SALARY UP TO £50,000

ROMFORD - 1 Day in the office

THE COMPANY:

This is a well-known company in the insurance sector, building out their CX function.

THE ROLE:

As a Customer Experience Manager, you can expect to be involved in the following:

• Conducting qualitative and quantitative research, creating dashboards and reporting back to senior leadership on the performance of key metrics
• Brief, scope and create documentation on projects
• Ensure end to end collaboration is seamless
• General exploration and innovation - market research, what are competitors doing?

YOUR SKILLS AND EXPERIENCE:

• Experience delivering CX projects
• Experience with Google Analytics
• Experience analysing customer feedback, from the likes of user groups, surveys etc.
• Experience with a data visualisation tool
• Analytical mindset
• Ability to handle multiple projects at once
• Previous experience in Financial or insurance sector is a must

HOW TO APPLY:

To express your interest, send your CV to Harnham by clicking the apply button below.