Programme Manager - Cambridge - Permanent

Together with our client we are looking for a programme manager to join their team based in Central Cambridge The successful applicant will be responsible for the detailed end-to-end project management and on-site delivery or launch of a digital product of a range of programmes for senior executives from local, national, and global organisations. Some programme schedules will be outside normal working hours, including weekends, and the flow of work may not follow a regular working week. Nevertheless, we understand the importance of flexibility in managing work-life balance; our structure includes flexible working hours to accommodate individual needs and preferences. Main responsibilities Programme management Own the project management of an assigned portfolio of learning programmes to deliver to agreed timescales, budgets, and at high quality following agreed quality indicators and initiatives. Ensure full visibility of project progress at all times through accurate planning, progress and completion tracking and record keeping for all aspects of a programme. Take full ownership of administrative arrangements for a portfolio of programmes, including but not limited to booking and securing accommodation, travel, catering, audio-visual (AV), entertainment, dinners, setup and maintenance of a virtual learning environment (VLE). In co-operation with Business Development colleagues and Learning Designers, confirm terms and conditions with contributing faculty and external speakers, ensuring teaching materials are received, reviewed and, when necessary, translated in a timely manner. During the programme, ensure clients and participants are fully supported in their learning experience with us. This includes commitment to the quality of all aspects of the programme including co-ordinating with faculty, external providers/contributors, catering, facilities, and AV/IT teams as required, working as a team to deliver the best possible learning experience to participants. Prepare and support any programme activities in the live online environment from a technical perspective using Zoom or Teams, in a studio setup or remotely. Work collaboratively with other members of the Programme Management team and staff in Executive Education, as well as the faculty, to build our reputation as a pre-eminent provider of executive education programmes. Manage internal and external stakeholders with confidence and diplomacy. Manage all aspects of service for our clients to a very high standard and provide first-class customer service for our clients and programme participants. Identify suitable service providers, including programme venues, hotels and Colleges to ensure participants' and clients' needs are met. Communicate with programme participants throughout their learning journey before, during and after their programme to ensure they feel well informed and supported at any stage. Schedule and lead, in collaboration with learning designers and Academic Programme Directors, rountables and rehearsals with the entire faculty team ahead of each programme delivery. Collate, analyse, and distribute feedback to the Academic Programme Director and the Director of Open Programmes, and chair debrief meetings for each programme for continuous improvement of our portfolio. Maintain and update business information held by the company for suppliers and clients. Ensure that all records in the business management system (BMS) and workflow management system are accurate and kept up to date, in accordance with company policy and data protection regulations. Stakeholder management Communication and information The person The ideal candidate should have the following qualities, skills and attributes. Please note - we encourage you to apply for this role even if you do not match every attribute listed on the job description. Education and qualifications: Graduate level or equivalent qualification/experience. Formal project management qualification (e.g. APM, Prince 2, Agile or other) or equivalent experience - desirable Additional requirements: Willingness to, alongside other team members, take ownership of all aspects of quality of our programmes and ability to drive team towards continuous improvement. Customer-centric approach to working with an understanding of the requirements of event management. Be highly organised, demonstrating experience of managing multiple deadlines. Good knowledge and understanding of modern office and learning technology. An understanding that some programme schedules will be outside normal working hours, including weekends, and that the flow of work may not follow a regular working week. There will be a six-month probationary period. Holiday entitlement is 33 days per annum plus 8 days of public holidays. The salary will be in the range £32,(Apply online only)-£37,(Apply online only) per annum. The full salary range for the position is advertised in order to demonstrate the progression for the band. In the majority of cases appointments will be made at the bottom of band; only in very specific exceptional circumstances can a higher salary be offered. Interested? Apply now and we will be in touch to progress your application INDCMB