Branch Manager

Our client, a leading global logistics provider that provides a high-quality level of freight forwarding and logistics services, are looking to recruit a Branch Manager be based at their offices in their Manchester Office. The position is available due to increased global growth within the business.The Company:With 70 years of history, the company has established best-practice standards in ground transportation, air and ocean shipments, customs clearance, and supply chain management. A family run organization where people are treated as people, not numbers and considered for their value. With unchanged passion they strive to balance a growing company in a highly competitive industry, with family ethics and social responsibility.On Offer:An attractive salary up to £55,000 per annum, dependant on experienceMonday – Friday working pattern, 8:30am-5:30pm On commencement 20 days holiday plus 8 bank holidays, rising to 25 days plus 8 bank holidaysPrivate Medical Cover, attractive Pension Scheme, Employee Discounts & PerksMain Purpose of the Role:Reporting to senior management, the Branch Manager will be responsible for overseeing all import/export freight forwarding operations, warehouse operations and facilities management for the Manchester office.Duties and Responsibilities of the Branch Manager: Leadership & Team ManagementLead, mentor, and support team members in achieving their goals and targets.Line manage staff, oversee day-to-day operations, and ensure efficient performance.Provide training, supervision, and maintain staff training records. Operational Management Oversee import and export freight forwarding operations, ensuring accuracy and timely completion of legal, financial, and invoicing tasks.Create, maintain, and enforce SOPs for the department, ensuring compliance with industry standards.Communicate and report internal leads to sales and customer service teams.Ensure accurate quotations are processed, communicated within two hours, and recorded.Drive process improvements and operational efficiencies in collaboration with the warehouse and line manager.Manage Manchester warehouse operations and maintain smooth workflow. Sales & Customer ManagementSupervise local sales activities, ensuring the sales team is informed and capable of delivering services that align with company objectives.Build and maintain strong customer relationships, addressing queries and concerns.Report sales activities and ensure ongoing communication with the company network. Financial & ProcurementAuthorise and scrutinise invoices, ensuring compliance with company policies.Oversee department cost capture, ensuring timely and accurate financial reporting.Ensure value for money in procurement processes. Health & SafetyAct as the senior fire warden and local representative for Health & Safety issues, ensuring compliance and good practice.Carry out regular safety inspections, ensuring walkways, fire exits, and general housekeeping are safe and compliant.Oversee contractor compliance with Health & Safety standards, managing risk assessments and incident reporting.Maintain and inspect equipment, reporting any issues immediately.Provide PPE to staff and ensure adherence to safety protocols. Compliance & ReportingAttend business and Health & Safety meetings, ensuring that decisions align with company policies.Ensure timely generation of reports and submission to line management.To Be Considered:Proven experience in leading and managing teams effectively within the freight forwarding sector.Comprehensive understanding of import/export operations and regulatory compliance.Strong background in health and safety management, ideally within a warehouse environment.Exceptional communication and interpersonal skills, with the ability to solve problems efficiently.Solid financial management skills, particularly in cost tracking and invoice processing.Demonstrates initiative and the ability to meet deadlines in a fast-paced, dynamic setting.For more details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain and Logistics industry