Company:
Prime Workforce
Location: Kilmarnock
Closing Date: 01/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Office Manager
As the Office Manager, you will be responsible for overseeing the operational, administrative, and customer service aspects of our family owned, Memorial business. Provide excellent customer service to greving families. Lead the team to provide consistently high standard of care to families during their time of loss.
Location: Kilmarnock with some travel aroud Ayrshire when required.
Working Hours: Monday to Saturday - 37.5hours per week, 9.00am - 5.00pm
If required to work Saturday, the normal working hours would be 10am - 3pm.
Responsibilities:
Liaise with MD regarding all matters concerning the day to day operations of the business
Supervise and train Staff, ensuring high level of service and professionalism
Co-ordinate orders through to completion, with clear commnuication and management of workshop team
Staff planning to ensure sufficient cover at all times
Stock control management
Maintain accurate records and documentation for services provided.
Ensure ompliance with industry regulations and standards
Manage budgeting and financial operations, including invoiving and payment
Develop and implement policies and procedures to enhance operational efficiency
Provide empathetic support to clients, addressing their needs and concerns with compasiosn OR in line with our company values.
Assist in marketing and community outreach initiatives to promote services and our brand awareness.
Manage digital access platforms, social media, emails etc
HSE duties and overseeing HSE procedures are in place, and SOP’S remain fit for purpose
Use of SAGE advantageous
Adherence to all company policies at all times.
Experience, Skills, Behaviours:
This role requires strong organisational and leadership skills to ensure the smooth running f the officce operations while providing compassionate support to bereaved families. This requires a combination of empathy, sensitivity and professionalism.
Experience in office management or a related field
Strong interpersonal and communication skills
Ability to manage sensitive situations with compassion and discretion
Organisational and multitasking skills
Familiarity with relevant regualtions and best practices in the industry
Active listener
Patient and attentive to customers and colleagues
Leadership skills
Resilient
Organised
Clear communicator
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