Retail Coordinator - Christmas Temp

MaybourneRetail Coordinator - Christmas TempWe are seeking an exceptional Retail Coordinator (Fixed Term contract - 3 months) to join the Maybourne Corporate Office Retail team.We are continuing to grow an elegant and aspirational lifestyle brand, creating a unique online and in-store experience that reflects the values and spirit of Maybourne. This is an exciting opportunity to join our team during the busy Christmas period, supporting our retail operations across both eCommerce and physical stores.In this role, you will play a vital part in providing exceptional customer service and ensuring smooth day-to-day operations throughout the festive season. Your primary focus will be managing customer queries via email, including delivery updates, returns, exchanges, and product knowledge requests. Additionally, you will serve as the key contact between our gift shop and online customers. This is a fantastic opportunity to gain experience in a dynamic retail environment and contribute to a growing team during a key trading period.Main responsibilities of the Retail Coordinator role include but are not limited to:Manage and respond to customer inquiries via email, providing timely updates on orders, delivery issues, return requests, and general product inquiries.Take ownership of customer issues and strive to provide first-contact resolution, ensuring high levels of satisfaction.Offer exceptional support by proactively handling delivery delays or issues, coordinating with internal teams and our third-party warehouse to resolve customer concerns promptly.Utilise Shopify+ to manage and track customer orders, processing refunds, exchanges, and ensuring accurate order updates.Oversee sample management by organising, preparing, and tracking samples for press and photo shoots, coordinating couriers as needed.Communicate new product launches and collections to hotels via presentation template, ensuring all products are accurately represented, and keep internal documents updated.Coordinate hotel gifting requests by organising stock transfers with the warehouse and acting as the key point of contact for communicating delivery dates and logistics.Support the team in updating the eCommerce site, ensuring products are listed with correct pricing, descriptions, and imagery.Assist the retail team with ad hoc organisational and administrative tasks.Successful candidates for our Retail Coordinator opportunity will:Customer-focused, with strong communication skills, particularly via email.Previous experience in an administrative or customer-facing role.Retail or eCommerce experience is preferred but not essential.Ability to manage multiple tasks and priorities in a fast-paced environment.A team player with strong communication and interpersonal skills, eager to learn and adapt.Proficiency in Microsoft Office, with basic Excel skills preferred.What will you write in your Maybourne story?Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera, The Emory and Surrenne.At Maybourne It is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality.We are building on the reputation of our heritage properties by realising a global vision to lead the future of luxury, curating distinctive and enriching experiences, from developing our digital capabilities and superior insights to enhancing our unmatched guest experience, to growing the number of hotels, spas, and residences around the world.Who thrives here?You are passionate for our work that drives us to exceed expectations in every way. You are warm and friendly with collaboration in your blood. You have strong ambitions for yourself and the team around you, elevating your career and the team you work with every day. You show curiosity and pay attention to the detail to anticipate what others need.The Maybourne experienceYou will find a supportive, fun and nurturing team where you can bring your ideas and creative & entrepreneurial thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career.Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:Financial StabilityExcellent salary package.Health and Wellbeing SupportSubsidised monthly Podiatrist and Masseuse treatments.24-hour colleague assistance helpline.On and off-site Occupational Health Service.Death in Service salary contribution.Various wellbeing activities focused on mental and physical health.Recognition and Career DevelopmentInstant colleague recognition and award programme with generous prizes.Colleague of the month nominations with generous prizes.Internal transfer and promotion opportunities.In-house training and development team with a strong focus on career progression and personal growth.*Terms and conditions apply to all benefits.In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.