Account Manager

A1 Personnel are currently hiring for a Internal Account Coordinator in Basildon on a Fixed Term Maternity Cover . Responsibilities: Lead point of contact for allocated customers portfolio Ensuring the customer is kept updated with the latest schedule of their order Answering customer enquiries efficiently and/or referring to the appropriate department Generating works orders as per the customers schedule Running monthly reports, flagging risks and potential financial losses Processing Sales Orders, requesting project information and gaining an understanding of the customers expectations for planning and production purposes Escalating complaints the relevant department immediately Booking couriers, creating commercial invoices, completing necessary courier paperwork Arranging collection of faulty goods and obtaining tracking information Generating picklists and delivery notes for dispatch Identifying customer returns and booking in onto the system Essential requirements: Excellent verbal and written communication skills Previous experience in customer accounts role Working within a manufacturing environment desirable, but not essential Great attention to detail Self-motivated, with a positive attitude Well-presented, polite, and tactful Experience of Microsoft Outlook, Word, Excel, and Teams Ability to prioritise, and work individually, as well as part of a team Ability to remain calm under pressure Working Hours: 08:00 16:30 (Monday to Thursday) 08:00 15:30 (Fridays) Full-time on site. TPBN1_UKTJ