Community & Operations Manager

Are you a proactive and passionate professional with a knack for delivering exceptional customer service? A prestigious residential building in the heart of London is seeking a dedicated Community& Operations manager to join its dynamic team. This role promises not just a career, but a chance to make a tangible difference in the lives of residents while honing your managerial skills. Why This Role Stands Out: - Professional Growth:Gain invaluable experience in managing a high-profile residential building, with opportunities to develop your leadership and operational skills. - Impactful Work:Play a crucial role in ensuring a safe, compliant, and enjoyable living environment for residents. - Supportive Environment: Work alongside a committed General Manager and a collaborative team, with comprehensive training provided on in-house systems. - Competitive Remuneration:Enjoy a competitive salary package that reflects your expertise and dedication. Key Responsibilities: - Assist the General Manager in implementing building processes to ensure effective operations and budgetary management. - Deliver an outstanding customer experience, aligning with operational standards and compliance regulations, including RICs, ARMA-Q, and Health & Safety. - Contribute to client reporting on lettings performance and budget management. - Develop and support an engagement strategy that includes resident communication, events, and feedback mechanisms. - Ensure Health and Safety policies are properly implemented, providing a safe environment for residents and staff. - Collaborate with the marketing team to generate and implement a content calendar for all social channels. - Act as a role model, promoting peak performance through effective people management and embracing the one-to-one review process. Skills and Experience Required: - ARLA qualification (or working towards it). - First Aid and Health & Safety certifications. - Proven experience in managing the day-to-day operations of a residential building. - Strong customer service skills, including negotiation and handling difficult situations. - Experience in budget management and financial acumen. - Knowledge of health and safety and regulatory compliance within a residential setting. - Experience in managing an operational team. - Proficiency in Microsoft Office packages (Word, Excel, Outlook) and other systems such as databases or booking systems. Desired Attitude and Approach: - Proactive, positive, and can-do attitude. - Enthusiastic and passionate about customer service. - Professional and credible demeanour. - Results-driven mindset. This role is perfect for someone looking to leverage their expertise in residential building management while contributing to a vibrant community. If you are ready to take on a challenging yet rewarding role, this is your chance to shine. Please contact the London office today to find out more