Job Title: Training Advisor
Salary: 24,000
Location: West Lothian
Contract Details: Permanent, Full Time
Working Pattern: Monday-Thursday 8am-4pm, Fridays 8am-3:30pm.
Holiday Entitlement: 29 days (10 days must be kept for the Christmas/New Year period)
About our client
Office Angels are collaborating with a major training provider in West Lothian to recruit a Training Advisor to join their dynamic team on a permanent basis. The ideal candidate is a highly skilled communicator with strong organisational skills who has a passion for providing exceptional customer service and enjoys working as part of a close-knit team. Whilst some experience within a customer service role would be beneficial, full training will be provided to the successful candidate and therefore previous experience is not essential.
Key Responsibilities:
- Listen to customer requirements and present appropriate training solutions.
- Maintain and develop relationships with existing customers through phone calls and emails.
- Respond to incoming email and phone enquiries and record all enquiries for tracking purposes through the in-house CRM system.
- Gather market and customer information to understand training needs and preferences.
- Advise customers on forthcoming training developments and discuss special promotions.
- Monitor training bookings to ensure all the required information about candidates is collected prior to their training taking place.
- Gain a clear understanding of customers' businesses and training requirements.
- Make accurate and rapid cost calculations, providing customers with detailed quotations.
- Attend team meetings and collaborate with colleagues to share best practises.
- Represent our training provider client at trade exhibitions, events, and demonstrations (once every 2 years).
- Perform any other reasonable duties as requested by the organisation.
Your Skills and Experience:
- Confident in handling email and phone enquiries.
- Previous experience in a sales or customer service role.
- Good communication skills.
- Strong relationship-building abilities.
- Ability to gather market and customer information effectively.
- Analytical skills to understand customers' business needs and provide accurate quotations.
- Ability to work as part of a close-knit team.
- Passion for learning new things.
Please note: Due to the location of our client, it is preferable that the successful candidate can drive.
If you are a skilled communicator and administrator with a passion for providing exceptional customer service, we want to hear from you! To apply, please submit your CV to (url removed) or call (phone number removed) to find out more.
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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