Lead Technical Integration Engineer

Job Description How You'll Make an Impact Epsilon's Digital Media Solutions practice helps marketers enhance the effectiveness of their complex digital marketing programs by being industry leaders and SMEs at the intersection where offline and online data comes together. The Lead Technical Integration Engineer holds a pivotal role in partnering with global teams to provide technical consulting, advanced troubleshooting, and subject matter expertise for both third-party and Epsilon's proprietary ad server platforms. This role requires proven leadership, a diverse spectrum of technical competencies, a thorough understanding of the ad server ecosystem, and a keen interest not only for finding solutions but also for understanding their underlying mechanisms In this role, you will collaborate with Epsilon Engineering teams to gain a deep understanding of the system and tackle complex technical challenges. Additionally, you will work closely with Operations, Platform, and Engineering teams to drive platform enhancements and foster innovation. Based in the United Kingdom, you will lead a local team and mentor international Integration Engineers, guiding them through strategic initiatives and ensuring successful project deliveries. Additionally, you will be hands-on in troubleshooting assigned escalations, reviewing engineering releases, and completing Jira tickets promptly, balancing both leadership and technical responsibilities effectively. This position provides an excellent opportunity to take ownership of strategic projects, led by example, and spearhead innovative solutions within the organization. What You'll Achieve Engage with top tier clients and internal stakeholders on technical implementation topics, providing support for complex website tagging, third-party tags, and app integrations for client campaigns. Provide escalation support to troubleshoot 3rd party discrepancy investigations (impression, click, viewability, etc.), ad rendering issues, delivery issues, and website tagging issues, ensuring resolution for each issue. Collaborate and guide cross functional teams globally as a technical subject matter expert through integration projects involving multiple stakeholders while managing competing priorities. Manage and mentor a regional team, ensuring the quality and efficiency of their output while serving as the primary point of escalation. Inspire and motivate team members across multiple global regions by providing growth opportunities through impactful goals and cross-training initiatives. Continuously challenge status quo and analyze both holistically and granularly to identify automation and innovation opportunities. Train and communicate technical topics to both technical and non-technical multinational audiences. Establish and document best practices for Operations teams and facilitate knowledge sharing. Work with Product and Engineering QA to coordinate testing strategies and monitoring plans, and lead validation testing for Operations. Who You Are We are seeking a highly motivated, detail-oriented professional to lead and support the international Technical Integration Engineering team at Epsilon. A strong candidate for this position will possess the following skills: Entrepreneurial self-starter with an innate sense of urgency to accomplish task promptly while maintaining high standards. Strong command of SQL is a prerequisite. Proficient in programming languages such as JavaScript, HTML, and Python, with demonstrated development experience. Excellent written and verbal communications skills, capable of explaining technical concepts to non- technical audiences.Proficiency in writing, maintaining and presenting project status updates at an executive summary level. Ability to write technical documentation and training materials. Can navigate challenging client conversations, including Executive leadership teams, on technical implementation areas such as infrastructure, architecture, site security, and industry tagging best practices. Meticulous attention to detail with a track record of delivering high-quality results. Exceptional troubleshooting skills, adept at researching and resolving complex and unknown issues effectively. Strong ownership to drive troubleshooting through to resolution and communicate updates to stakeholders. Working knowledge of networking concepts and tools such as Chrome Debugger and HTTP Proxy applications such as Charles/Fiddler Proxy. Experience with Docker or similar container technologies is preferred. Knowledge of version control systems like Git, command line tools, and CI/CD pipelines such as Bamboo is preferred. Familiarity with mobile application development (iOS, Android) is preferred. Exposure to industry tag managers such as Google Tag Manager, Adobe, Ensighten, etc. is preferred, but not mandatory. Understanding of the digital / display advertising ecosystem and hands-on experience with industry platforms such as CM360/Google Ads, Sizmek, Flashtalking, Neustar, IAS, etc., is preferred but not required. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. #LI-KG1 REF(phone number removed)ICompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: (url removed) DE&I: (url removed) CSR: (url removed) We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion, and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability