Customer Support Associate - Italian Speaking

An FX/CFD Trading client of ours based in London are looking to recruit a 'Customer Support Associate - Italian Speaking' role.The role offers a basic salary of up to £35k, plus bonus/benefits.London central, office based (nearest station Liverpool St.) 1 day per week working from home. This is a permanent role.You must have previous experience in a customer support role with fluent level Italian literacy to be considered. Ideal candidates will have worked within the Financial Services industry in a similar role. Responsibilities Deal with day-to-day customer queries.Respond to incoming emails, chat, phone calls in a prompt and professional manner.Supporting clients with technical and troubleshooting issues, via remote support and one-to-one sessionsAssisting with the opening of client accounts, amending and maintaining client records so the company’s records are accurate.Dealing with complaints of a varying nature promptly and effectivelyHelp and support customers in understanding terms, conditions, and proceduresLiaising with all departments to resolve issues, coordinating communication internally and externallyImpeccable telephone etiquette is a mustRequirements: Previous experience in a customer related/support functionKnowledge and experience of financial markets is a plusComputer literate in Microsoft Office packages, particularly ExcelExperience using MT4/MT5 platforms is a plusExcellent English and Italian, both written and spoken.