Business Administrator

Business Administrator – West Drayton Up to £32,000 Job Purpose: The Business Administrator will play a vital role in supporting the business by monitoring processes, maintaining data accuracy, and generating insightful reports. Key Accountabilities: * Monitor Key Process interfaces between departments: intervening and supporting the business in resolving errors, omissions, and conflicts. * Ensure data integrity: Manage and maintain accurate data within the CRM system. * Monitor incoming sales enquiries and tender opportunities: load into Salesforce / Teams and allocate to appropriate sales team member. * Support Accurate Configuration Management: at Bid Sign-on, and Onboarding (Salesforce and SharePoint configuration) * Facilitate clear communication: Capture meeting minutes and action items to ensure team alignment and accountability. * Support Business Improvement Initiatives: Assist the Continuous Improvement Consultant in initiatives related to customer satisfaction and retention. * Optimize Administrative Processes: Support improvements to administrative workflows and procedures to enhance efficiency and accuracy in supporting activities. * Deliver valuable insights: Assist in analysing data to identify trends, opportunities, and potential issues. * Admin Support to Finance: Assist the finance team with general administration. Specific Responsibilities: * Process monitoring and management: maintain daily dashboards and periodic reconciliation reports, reporting issues and supporting timely resolution of problems. * Daily monitoring of Bid Portals and Incoming Sales emails: creating records and allocating tasks for action. * Configuration Management: Creating the structure for teams to work within on Salesforce and Sharepoint at key stages in the customer cycle, creating folder structures and records that align with standard practice. * Meeting Management: Take comprehensive minutes during meetings, capturing key decisions, action items, owners and deadlines. * Action Management: Document, maintain, and update action items assigned during meetings. Track progress and chase action items with assigned owners until completion. * Data Management: Ensure data accuracy and completeness within the CRM system. Update records with relevant information to ensure they align with agreed processes. * Reporting & Analysis: Generate reports using the CRM system and Excel, including pivot tables and charts to visualize sales data and performance metrics. * Process Improvement: Contribute to the continuous improvement of internal processes for increased efficiency. Role Requirements/Selection Criteria: * Minimum 1-2 years of experience in an Operations or Administrative role. * Strong organizational skills and a meticulous attention to detail. * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). * Experience with CRM systems (Salesforce, HubSpot etc.) a plus