Operations Assistant

CRG are seeking an experienced Operations Assistant to join a Drainage specialist team. As an Operations Assistant, you will play a crucial role in supporting the operational efficiency of this department, working closely with Sales Managers and Engineers.

Previous industry experience or knowledge of Drainage, would be desirable.

Job Summary:

• Responsible for job scheduling, diary management, fully utilising the CRM System in consultation with the Operations Manager.
• Plan, schedule and review workload and manpower to ensure targets are being met on a cost-effective & profitable basis.
• Managing the Operations Department email inbox, complete actions as required.
• Planning the routes of the company fleet, focusing on cost and efficiency
• Key point of contact for customers and Cleaning Technicians.
• Assist the team to co-ordinate the activities that affect operational decisions and business requirements such as stock, vehicles, technicians, sub-contractors.
• Provide guidance to Technicians about creating a detailed work schedule based on strict timelines.
• RAMS amendments and circulation.
• Issuing contract post job reports and Decontaminate Certificates (template amendments and circulation).
• Communicate any changes in delivery dates to relevant parties.
• Purchase materials and services required for job delivery in consultation with the Operations Manager.

Knowledge, Skills and Experience Required

• Good level of Maths and English.
• A minimum of 2 years office administration experience, and preferably 1 year experience in Customer Service
• Exposure to working within an Operations department or knowledge of Operations would be beneficial.
• Knowledge of general IT systems and applications including spreadsheets, word processing and databases.
• Experience in maintaining comprehensive records.
• Ability to prioritise workload, time management and dealing with conflicting priorities.
• Ability to communicate effectively both internally and externally at all levels.
• Ability to compose and produce standard reports.
• Ability to deal sensitively and appropriately with confidential information.
• Ability to undertake routine calculations.

Benefits:

Company pension, Free parking, Health & wellbeing programme, On-site parking and Private medical insurance

Education:

• GCSE or equivalent (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

If you are interested in this role, please contact Max on the phone number provided, or TEXT your NAME, JOB TITLE and POSTCODE.