Funeral Services Manager

Our client, an established and respected funeral directorship, based in Burgess Hill, are looking for a Funeral Services Manager to be accountable for planning and managing logistics, workshop, transportation and customer services funeral support delivery by management control of the central funeral diary. They will be directing, optimising and coordinating funeral service support; defining and communicating via daily orders. Oversight of vehicles maintenance and presentation and recruitment as required. Liaising and negotiating with suppliers, manufacturers and consumers; ordering coffins and managing stock of consumable items. Specific roles and duties Strategically plan and manage funeral support logistics: workshop, transportation, funeral service team support and customer services Direct, optimise and coordinate funeral service support Liaise with suppliers, manufacturers, and consumers Keep track of quality, quantity, stock levels, delivery times, overtime costs and efficiency Resolve any arising problems or complaints Supervise, coach and train funeral service team members Meet cost, productivity, accuracy and timeliness targets Maintain metrics and analyse data to assess performance and implement improvements Comply with laws, regulations and professional membership requirements Support additional contractual commitments within constraints. Working in partnership with other FSMS and Funeral Directors and Homeland International to ensure best use of all company assets. Promoting the business in local communities and encourage colleagues to do likewise. Skills & Experience Responsible for collaborating with Funeral Directors and colleagues to maximise the success of our Funeral Homes and the company Set high performance goals for teams and for individuals, appraise performance, coach, discipline and praise colleagues on their work Understand, conform to and teach to others the companys standard of performance for the Funeral Services Team Be a critical friend to Funeral Directors and colleagues in cases where their desire to deliver is not helping others to, or where their performance is less than their best Organise the funeral support team to support the Funeral Director and funeral homes in terms of work and communication with the Funeral Service Team Ensure that all colleagues contribute their best; good communication (listening, questioning, challenging, briefing, praising and team problem-solving) is key to this Resolving any deficiencies in team or individual performance quickly and fairly with the coaching support of the SLT colleagues, PFD Manager, PFD and other Funeral Directors Demonstrating the attitude needed to do a great job; positive, proactive, team spirited, dynamic, open to learning and innovation CANDIDATES MUST HAVE EXPERIENCE OF WORKING IN THE FUNERAL INDUSTRY TPBN1_UKTJ