Operations Administrator / Co-ordinator

TYPE: Permanent, Full Time Bearded Kitten is a global creative experience agency with a portfolio of award-winning work. From large scale brand experiences to cultural launch events, from building immersive worlds to conferences and employee engagement initiatives - we cover it all. It’s an exciting time to be a Kitten, in the past year the company has grown rapidly and we’ve worked with some of the world’s biggest brands. Your primary responsibility is to provide day-to-day operational and administrative support, overseeing the office management, supporting with project resourcing, and providing general assistance to ensure the smooth running of the business. The ideal candidate would have 2-3 years experience working in an office environment in an administrative, office management or operational role. We are willing to invest with training and development, ensuring continuous professional development and growth within the company. Oversee the general facilities management by maintaining a tidy, functional and welcoming office environment for the team and visitors alike. including clients, suppliers and couriers including answering the intercom system and preparing the meeting room for in office meetings with drinks, snacks etc. Oversee the stock of office supplies, as well as ensuring all employees and new starters are set up with the relevant office/desk equipment. Support the People & Culture Lead in cultivating a fun and inclusive culture, including but not limited to coordinating internal events and organising team gifts and cards. Providing technical and logistical support for company events and meetings. Resourcing and Talent Management Maintain and update the freelancer and contractor database, ensuring availability and contact details are current and accurate. Assist with the recruitment and sourcing process for both permanent and freelance roles, including posting job ads, and coordinating interviews with relevant team members. Assist with the onboarding of new freelancers and staff, including managing freelance agreements, setting up email accounts, granting access to Slack, Scoro, and other project management tools, and ensuring they have all the necessary resources. Support with updating the team management software with new projects and team members to ensure real-time visibility of resources. Support the leadership team with the development and implementation of operational processes and systems to improve efficiency. Manage access to relevant files and folders for both internal team members and external freelancers or partners. Manage all office technology infrastructure, including printers, conferencing systems, and the network - confidently troubleshoot any arising issues or escalating them to our external IT support. Ideal but not essential to have worked in a creative environment. Proven experience in operations, resource management, office management, or administrative roles. Proactive approach to resolving office and IT challenges. Proficiency in standard office software and tools, such as Google Suites, Microsoft Office and familiarity with project management and resource tracking software (e.g., com, or similar project management software) Seeks out opportunities for growth and development both personally and professionally. Able and willing to travel domestically. 33 days paid holiday, inclusive of Bank Holidays. Approximately five additional days off over the Christmas/New Year period. ~ Hybrid working. Minimum 4 days from the office, compulsory office day on Wednesdays. ~ Flexi-time policy. ~ Generous overtime policy. ~ Discretionary end of year bonus scheme. ~ New Business Incentive Scheme from day one. ~ Employee Referral Incentive Policy from day one. ~ Employee assistance programme with free access to mental health resources. ~ Enhanced maternity & paternity leave policy after 1 year of full service. Monthly team socials, plus an annual team offsite with overnight stay. ~ Season ticket loans offered. ~ Cycle to work scheme. ~