Facilities Coordinator

Overview:
The Facilities Coordinator will be primarily responsible for the delivery of all compliance & building related issues & managing the Customer Service experience, ensuring exceptional client interaction. The individual will work with the Facilities Manager, site Receptionist and Logistics Coordinator ensuring a consistent and smooth delivery. They will also be multi-skilled to meet the wide and varied requirement of the role.

Responsibilities:

• Primary focus on delivery of all FM Operations SLA's in accordance with KPI & Output measurements
• Coordinate with FM Operations and Critical Service teams to deliver service level agreements
• Support/Monitor 3rd party maintenance supplier activities when required and report any corrective works arising
• Comply with HSE requirements as outlined within the SLA and as instructed by the company policy
• Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control activities
• Report all accidents, occupational illnesses and emergencies in relevant books/documentation
• Ensure all contractors, under sphere of control, operate within appropriate SHE processes and client HSE standards
• Conduct monthly self-assessment SLA checks in support of quarterly contract performance requirements
• Ensure CBRE logbooks are kept up to date and compliant
• Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns
• Support Mail Room activities as required
• Check that printers and photocopiers are supplied with paper and change toner cartridges when required
• Monitor and maintain stationery levels
• Coordinate site waste and recycling arrangements to Landlord requirements
• Carry out statutory fire testing and associated checks
• Coordinate with Security and report any faults on access entry system where necessary
• Raise Purchase Orders with the Contract Support for goods or services as required, in compliance of business controls at all times
• Act as responsible person in line with DFA to carry out cost control function
• Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept appraised at all times
• Provide and arrange cover for the FM team as defined by line management
• In addition to the above mentioned tasks, other activities and responsibilities may be individually defined.
• Back fill for Receptionist/Logistics Coordinator when required.to support contract requirement.

Person Specification:

• Strong customer services skills and experience within a high profile environment.
• Present a self- image of confidence and authority to enable effective customer service delivery.
• Service orientated attitude combined with a flair for pro-active problem solving to exceed customers' expectations.
• Ability to easily communicate with Client.
• Ability to provide services to the highest specification within a Corporate Building.
• Strong team player within a Customer Service team and Service Providers.
• Ability to manage service disruptions in a seamless manner via effective use of the team's resources so as to maintain business as usual activity.
• Ability to motivate self and others, excellent time management and organisational skills.
• Excellent computer skills and the ability to learn new software and systems.
• Ability to deliver site compliance and all building related items.
• Experience of operating within a Customer Service environment providing reception services to the highest standard.