Restaurant Manager

Opened in October 2015, Hilton London Bankside represents the next generation of design-led Hilton Hotels. Each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic urban grittiness and polished contemporary design. Set in the heart of Bankside, just steps from some of London's most famous landmarks such as Tate Modern, Borough Market and The Shard, Hilton London Bankside is home to 292 stunning guest rooms including 25 bespoke suites which offer breathtaking views of the city skyline. The hotel also includes one beautiful penthouse apartment which boasts its own private roof terrace, a 100m2 entertainment area and views across the London skyline. In addition, the hotel brings a new neighbourhood eatery, OXBO Bankside to the area, alongside The Distillery, a cool and casual bar. The hotel also features Bankside's largest and most exquisite Ballroom accommodating up to 700 guests theatre style or 500 in a banquet setting. With a private entrance, a 6-metre high ceiling, dramatic chandeliers, a balcony and sweeping marble staircase leading to the Bankside Ballroom, this is a spectacular venue for any grand celebration, fashion show, awards ceremony or corporate event. Job Description Our Way Being a key part of the Splendid family, all our team members need to be able to promise to: Being the Best Making Responsible Decisions Treating others, the Way They Would Like to Be Treated Continually Challenge Yourself and Each other Position Purpose: The key purpose of your role is to be responsible for managing the OXBO Restaurant and Executive Lounge service operations and for delivering an excellent guest experience. The ultimate goal is to maximize sales and revenue through customer satisfaction and employee engagement, keeping our people at the heart of the operation. 5 Key Deliverables: To be responsible for the smooth running of all operational services Develop, implement and monitor restaurant sales, service and operational systems to provide a seamless guest experience maximising business potential. To manage, lead & inspire a well-structured team of food and wine professionals To provide consistently outstanding service and guest care Act as an ambassador of the Hotel with guests, colleagues and suppliers Responsibilities Specific job-related duties: Co-ordinate daily Front and Back of House operations for OXBO Bankside. Preserve excellent levels of internal and external customer service. To ensure that guests receive high quality service with putting people first at the heart of the operation. Ensure briefing and debriefing of staff at the beginning and end of the shift. Ensure compliance of Hilton brand standards. Strategically performance manage staff. Promote the brand in the local community through word-of-mouth and restaurant events. Manage guest queries in a timely and efficient manner Assist with training and development of team members Comply with hotel security, fire regulations and all health and safety legislation People: Be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work Attend and deliver regular briefing sessions and hotel meetings Take a responsible approach towards timekeeping and attendance to ensure the department runs efficiently, and to assist in the event of absence cover Assist with keeping the hotel and surrounding area clean, tidy and presentable Financial: Take a positive approach towards upselling and confidently promote the product to maximise hotel revenue to meet budgeted targets Ensure charges are accurately posted to guest accounts Ensure your team follow cash handling and credit procedures and rectify discrepancies Ensure that work is carried out in a way that is cost efficient and understand the ways in which profit can be maximised Understand departmental forecasts and the importance of their contribution to the business success Monitor stock and assist the manager with stock control and ordering Knowledge, skills and abilities Preferred Excellent command of spoken English Strong customer focus and ability to engage and connect with guests Ability to multitask and prioritise Flexibility to work a variety of shift patterns A desire to provide exceptional customer service Excellent planning and organizing skills, ability to multi-task and meet deadlines Strong leadership skills: having worked in a managerial role previously. Previous experience working in a supervisory role within Food & Beverage, preferably within luxury hotel properties Desirable: Ability to speak additional languages is highly desirable What We Offer We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. Youll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop youll have the opportunity to explore the business with various career options. In addition, on offer: 28 holiday days (pro rata for part time) Automatic Enrolment into a workplace pension scheme Heavily discounted hotel stays and food & beverage discounts Use of Hilton team member rates, with the GO Hilton travel programme Amazing high street and lifestyle savings for you and your family Uniform 24/7 Employee Assistance Programme for you and your family About Us Set in one of Londons oldest and most culture-rich parts of the capital, Hilton London Bankside is ideally located just a walk away from some of Londons most famous landmarks including Tate Modern, Shakespeares Globe, Borough Market and The Shard. With a strong focus on design, each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic Bankside urban grittiness and polished contemporary design. You will find us very centrally located and withing walking distance from several tube stations. Southwark tube station 5-minute walk Blackfriars tube station 5-minute walk Waterloo Station 13-minute walk London Bridge tube station 15-minute walk What Happens Next Does the Restaurant manager role suit your skillset ? Apply now, this takes second, youll just need to provide some contact details along with a CV. Next, well review your details, and if successful well invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group. The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture. TPBN1_UKCT