Night Receptionist

If you're looking for an exciting Night Receptionist opportunity with a global hospitality group, then look no further! We are looking for a talented and passionate hospitality professional to join our team and help us create the future of hospitality.

Join the team at our unique 82 room 5-star luxury hotel in central London We're a global brand with a big goal: to deliver 250 new hotels across 10 international brands in the medium to long term. We're expanding across Asia Pacific, Southeast Asia, China, Japan, the Middle East, Europe and the United States. And we need your help to make it happen! We believe that everyone deserves a day off to celebrate their birthday! That's why we offer paid birthday leave. So you can relax and enjoy your special day. We're a supportive and collaborative workplace. We believe in working together to achieve our goals. We also offer a variety of resources to help you succeed. We're committed to creating a diverse and inclusive workplace. We believe that everyone has something to offer, and we value the unique perspectives of our employees. Monday-Sunday. The shifts are 12 hours from 8pm until 8am. Normally three or four shifts a week. Akatoki is an ancient Japanese word for Dawn. It is the promise of the tranquillityand opportunity of a new day. As a Night Receptionist, your responsibilities include: Night Receptionist Duties To handle complaints or queries with immediate action, speaking to the departments concerned with a thorough follow up to the guests. To ensure that the Front of House is presentable to the highest standard at all times and telephones are answered promptly and courteously. To ensure guest liaison and client loyalty development. Regularly contacting guests and resolving any queries that may arise, building client rapport and creating regular guests. Greeting guests by name, particularly during check-on and check-out times. When appropriate ensure reservations are handled correctly with all relevant details taken. To ensure full preparation have taken place for all VIP arrivals each day and where appropriate, ensure guests are taken to their rooms efficiently and courteously explaining all the facilities. To ensure close liaison with Housekeeping so that they are aware of VIP arrivals and any special requests, or past problem areas and to advise them of pre-allocated rooms and of any room transfers or matters, which concern them. To provide thorough handover to the Front of House team and other departmental representatives. Assisting with luggage and concierge duties. Night Receptionist Required Positive, upbeat attitude with the ability to make guests feel at home Fully flexible attitude towards work. Organised and good time management. Receptionist Desired Have at least one years experience in a luxury hotel as a receptionist or night receptionist. Have worked to Forbes standards. Knowledge of Opera. Strong area knowledge of central London and local attractions. As a Night Receptionist you will be reporting to the Front Office Manager within the Front Office and Nights department of the hotel. Receptionist Benefits include Full brand induction including staff experience stay for all new starters. Discounts in our food and beverage outlets. Discounts on accommodation within the The Seibu Prince Hotels portfolio. Access to Perkbox Take your birthday off on us! An extra holiday to celebrate your birthday after 6 months of service. Additional holidays after 3 years, 5 years and 10 years service. Stylish uniform with free uniform cleaning service. Complimentary meal on duty. Complimentary tea and coffee. Annual staff awards party. Regular staff and Christmas celebrations. Introduce a friend to work scheme- up to £250. Company pension scheme. You must have right to work in the UK. Please be aware that whilst we do try to respond to every candidate, if you have not heard from us within 14 days of application then you may not have been successful with the application.

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