Service Delivery Coordinator

Our client, an established and expanding business, is seeking a talented and motivated Service Delivery Coordinator to join their dynamic team in Brighton. With this company, you will flourish and build on your skills in a supportive and progressive environment. It is an exciting time to join our client, a growing business located in central Brighton. Known for their commitment to employee satisfaction and client service, they offer a vibrant workplace with brilliant seasonal parties, excellent health insurance and comprehensive pension benefits. Taking care of their teams, who take care of their clients, is a top priority. See the benefits list below: Health Benefits: Health cash plan. Training Opportunities: Benefit from both in-house and external training to help you realise your potential. Social Events: Enjoy engaging team-building activities and exciting seasonal parties. Internal Mobility: Clear pathways for career advancement and opportunities for internal roles and lateral moves. What are they looking for in you? At least 1 year of experience in a customer or client-facing role. Proficient in IT with the ability to learn and use new systems effectively. Consistent performance, conduct, and attendance in current role. Demonstrates company values and professional behaviour. What will a day in this role look like? Deliver exceptional customer service to clients. Collaborate and communicate effectively with operational teams and clients to meet service delivery expectations. Process tickets and queries according to agreed Service Level Agreements (SLAs). Ensure compliance with company policies, including Data Protection, Information Security, Health & Safety, Dignity at Work, and IT Acceptable Use. Manage ticketing process by raising and following up on tickets within required turnaround time to resolve screening queries. Apply pre-approvals and obtain authorisation for any additional costs as needed. Raise discrepancy notifications to clients as appropriate. Provide frontline administrative support to clients, including timely responses to phone/email queries, screening updates, and re-opening screenings. Resolve minor client complaints and escalate complex issues to the Operational Team Leader or Client Relationship Manager (CRM). Document and escalate recurring or avoidable issues to the Operational Team Leader or CRM for resolution. Educate and encourage clients to use the business' platform for self-service. Take the next step in your career in this Service Delivery Coordinator role and be part of a team where your talents are recognised and valued. For more information about this opportunity, please contact Jamie Watson at Clearline Recruitment, or apply now! Job Title: Service Delivery Coordinator Salary: £24,000 per annum Location: Brighton Full Time