Account Manager

The Who In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world—to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. So, whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world.The Why At TAG, our company values matter. We appreciate our staff working as a Team, having Ambition and being Genuine.You will have a passion for the job you do, as well as a drive to want to do better—in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!The What As an Account Manager you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:Full ownership and accountability for an individual portfolio of premium corporate customers. This includes delivering all account management activities in line with TAG standardsOwnership for wider UK Corporate client base and accountable for driving following metrics Profit, Retention and GrowthProactively support Global Head Account Management (GHAM) in delivering the department objectives, managing and motivating staff, technology adoption, continuous department improvement and excellent customer relationshipsWork with the Account Manager Supervisor to increase customer satisfaction levels across the business. Measured through regular customer satisfaction surveys with an objective of increasing the UK Corporate NPSReview and improve other team members' work to ensure the department is constantly operating to TAG’s high operating standardsCommunicate with internal departments to streamline processes with the ultimate objectives of improving the customer experience and internal productivityTake ownership of industry knowledge and events to ensure you are subject matter expert within the team to drive constant improvementIdentify business risks and ensure these are escalated within TAG, logged in salesforce and proactively managed through to resolutionBuild and develop multi-level relationships with customers. This includes proactively reviewing UK client base, potential risks or gaps and bringing relevant senior TAG colleagues into meetingsDevelop an Account Management survey to understand customer requirements and drive continuous improvementProactively look for business development opportunities with UK clients through referrals, consolidation, working with overseas account managers and new businessPerform other duties as assignedThe How To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As an Account Manager there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.Educated to Degree level or Higher, or equivalent combination of education and directly related experienceMinimum of 3 years TMC Account Management experienceKnowledge of key client market (Professional Services, Financial and Entertainment)Salesforce competentProven record of understanding company business and values, successful client management and high client satisfactionAnalytical mindset with experience of reporting, analysis and travel program managementProblem solver with a calm and considered approach under pressureFlexibility and willingness to work within changing priorities with enthusiasmExcellent communication and negotiation skills, and ability to anticipate the needs of clientsStrong presentation skills for a variety of audience levels and sizesConsistent attention to detail and high levels of accuracyWorking knowledge of Microsoft Office SuiteThe Where and When This is a full-time role (35 hours per week) based in our Manchester or London office (dependent on where you're applying to. Since March 2020, we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team.You will report into the Account Manager Supervisor, who is also based in Manchester. There are other regional teams based in the US and APAC that you may work closely with, too.The Important Bit As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. So, here’s our promise to you:Competitive salary DOEPrivate Medical and Dental InsuranceWellness/EAP programmeEmployee discountsEnhanced employer pension contributionsService-based holiday entitlementWe are also committed to offering an equal opportunity for all employees and applicants.How to Apply We want to know a bit about you. Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV/resume to [email protected] before you press send, please make sure you’re eligible to work in the UK!