Customer Service Manager

I am currently recruiting for an experienced Client Manager to join a growing team. This is a fantastic opportunity for someone who thrives on building relationships, resolving customer queries, and ensuring client satisfaction.

As the Client Manager, you will be the main point of contact for all customer queries, ensuring every interaction is handled with professionalism and care. Your ability to understand client needs and deliver tailored solutions will be key to maintaining long-term relationships and driving business growth.

Key Responsibilities for the Client Manager:

• Serve as the primary point of contact for a portfolio of clients, overseeing all aspects of the relationship.
• Respond promptly to any customer queries, ensuring they are resolved efficiently and to the client’s satisfaction.
• Build and nurture strong, long-lasting relationships with clients, focusing on understanding their needs and objectives.
• Collaborate with internal teams to deliver customized solutions that meet client expectations.
• Proactively identify opportunities to enhance client relationships and drive additional business.
• Provide regular updates and performance reports, addressing any concerns or challenges early.
• Ensure strict adherence to company policies and industry compliance standards.

Key skills the Client Manager:

• Previous experience in a client management or customer-facing role is essential.
• Outstanding communication and interpersonal skills.
• A proactive, solution-oriented approach to handling queries and resolving issues.
• Strong organizational skills with the ability to manage multiple clients effectively.
• The ability to work autonomously while being a valuable team player.

Please apply as directed.