Outbound Call Centre Agent

About Providor: Providor Ltd, a subsidiary of Sureserve Group Limited, specialises in installing domestic smart meters across the UK, working directly with numerous energy suppliers. As a leader in the smart metering industry, Providor is dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions. Purpose of the Role: As a Smart Metering planner you will be responsible for scheduling appointments on behalf of our clients to install/exchange Smart Meters whilst maximising Engineer capacity by inbound and outbound calling activity. Specific Roles and Responsibilities: * Conduct outbound calls to customers to arrange smart meter installations. * Perform data entry and retrieve information using a bespoke database. * Handle customer inquiries and provide timely service updates. * Adhere to compliance standards and company guidelines. * Manage customer communication through email, including sending and responding to inquiries. * Carry out any other reasonable duties as required by the company. * Apply company values in all day to day activities. Working Hours: 9AM - 5PM Monday to Friday or 11AM - 7PM Monday to Friday. Please be advised that this is a fixed term contract position until the end of February 2025 however, this may be extended or lead to a permanent job. Salary £22,523.00 per annum Plus, a discretionary bonus of up to £200 per month on successful achievement of monthly KPI’s. The Individual: * Previous experience of inputting/updating databases. * Highly articulate with a clear telephone manner. * Good IT skills with knowledge of Microsoft Word, Excel and Outlook. * Good work ethic, highly self-motivated, and positive. * Ability to organise and manage own workload. * Previous experience working in renewable energy is desirable * Personable with excellent communication skills. * Ability to work to deadlines, delivery of targets for self and others. * Strong team player