Duty Manager

We are seeking an experienced Duty Manager to manage a Residential Development in Leatherhead. This is a full-time 40hr weekly position. *Will include working alternative Saturdays* What's in it for you as a Duty Manager.. Opportunity to work in a brand-new luxury building. Great work location close to transport links. An opportunity to join a well-established business at an exciting period of growth. Competitive salary. 25 days holiday plus 8 bank holidays. Private medical insurance. Season ticket loan. and much more! Responsibilities as a Duty Manager: Act as the main contact for residents, visitors, colleagues, couriers, and contractors. Make sure residents and potential residents have a great experience from their first inquiry to moving in. Perform viewings for perspective residents. Increase customer satisfaction on all platforms. Complete inventory checks before check-ins and after check-outs. Inspect occupied and vacant properties to ensure they are in excellent condition and report any issues. Manage the residents’ move out process. Attend resident events and help with the planning of these events. Help to create a vibrant and welcoming community within the building, offering exceptional customer service at all times. Assist team members with ad hoc duties as and when required. Skills required as a Duty Manager: Ideally ARLA qualified (desirable but not essential) Exceptional customer service skills with a passion for building long-term working relationships. Excellent communication and interpersonal skills. Resilient, able to work under pressure. Proactive and able to use your own initiative. We are keen to speak to candidates with previous experience in the following industries: hotels and hospitality, residential buildings, serviced offices, and high-end fitness and leisure. This Duty Manager role is a fantastic opportunity to work for an organisation that will support your growth and develop your skill set. If this sounds like the role for you then apply today with a copy of your CV. INDHS