Night Associate

We are looking for is someone who is passionate and enthusiastic, and understands how to provide excellent customer service both in person and on the phone, you will be a team player!! This role will support the Front Office team, working with the night team. The Night Receptionist role will help manage the reception desk overnight, providing a warm and welcoming service to all guests from arrival to departure, whilst ensuring all administrative work requirements are completed as per Marriott Brand standards. Responsibilities for the successful Night Associate include (but not limited to): To ensure that all departmental service standards are maintained at all times by all Front Office personnel. To monitor use of daily Accounts/ Night handover book and check corrective action is carried out where necessary. Handle complaints or enquirer with immediate action; speak to the departments concerned with a through follow up to the guest. Ensure all points are logged in the Duty Managers To be able to deal with any reasonable requests from guest in a professional manner. To strive, anticipate customer needs whenever possible, and react to these to enhance customer satisfaction in line with the Companys Mission Possible training programme. To ensure safety floor checks are carried out during the night, according to Company standards. Ensure that all new Company practices and procedures are actioned immediately. Please Note- This role will be 5 days out of 7, usually 10pm to 7.00am. The successful candidate will be subject to a DBS check. The person we are looking for as a Night Associate has. Previous experience of working within a Front Office role in a hotel Previous experience of hotel systems Previous experience of OnQ is an advantage Open and honest Work Perks of being a Night Associate with us at ARC 2 Annual Members passes, giving access to over 1500 racedays Hotel Discounts and Complimentary Golf Annual leave starting at 22 days increasing up to 28 (23 days at 2 years service, 24 days at 3 years, 25 days at 4 years, 26 days at 5 years, 27 days at 10 years and 28 days at 15 years service) Pension & Group life assurance schemes Healthshield including 24hr GP & EAP and so much more! We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today! At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions. We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society. TPBN1_UKCT