Control Room Operator

At Colas Rail, we have over one hundred years of experience in delivering major innovations across our sector. Every day, thousands of train run on tracks built or maintained by Colas Rail. We deliver on the challenges set by a rapidly changing railway environment - constantly seeking to adapt our behaviour and culture to not only meet and exceed the expectations of our customers and stakeholders, but to also continuously develop and support our people.

Purpose of the role

Manage real-time running of Colas Rail Freight services, escalating and managing accidents and incidents together with all other Control Room duties in a safety critical environment.

Key Responsibilities

• As part of the Operations Control team deliver a safe, efficient, and optimal train plan for all Colas customers during both normal train running and disruptive events.
• To ensure clear communication in the correct timescales to facilitate the safe and efficient operation/ performance of the Colas fleet
• To manage real time monitoring of all Colas Freight services
• To proactively manage the reporting, recording and escalation of any Incidents/ accidents/ environmental occurrences in a professional and efficient manner informing the appropriate parties in the correct timescales in accordance with Company procedures
• To proactively manage all aspects of Colas Rail Fleet including staff and commercial issues and work towards successful completion of production work on their shift.
• To assist in ensuring that all work undertaken is recorded, logged and reported to the correct management personnel in detail and to an appropriate standard
• To assist in the management of all personnel on their shift in terms of all short-term changes, sickness and exceedances
• Produce performance reports that include detailed delay attribution information to the requirements of the Business
• When required, develop and implement train service recovery plans for failed services
• Deliver effective communication in relation to all aspects of the daily train plan during normal and disrupted operations.
• To assist in the management of Safety, Accidents/ Incidents/ Environmental issues,
• To liaise with the maintenance department on all issues affecting locomotive performance on operational shifts
• The monitoring of all staff booked on for duty and identifying those who have failed to book on and off
• To diligently log fuel levels and locations of the Locomotive fleet, proactively ensure locomotives
• To receive information and react as an escalation centre for accidents and incidents on Colas Project sites
• Assist in the management of the standards inside the control room to facilitate efficient and professional operation
• Ensure all train movements are managed to eradicate any eventuality of subsequent costs for third party train delays

Person Specification

• Experience of working within a highly pressurised operations environment
• Experience of strategic decision -making
• Good negotiating skills and ability to make objective decisions
• Must be dynamic, work without supervision and be able to use initiative
• Ability to manage conflict, influence others and work under pressure
• Good geographical knowledge of the UK Railway Network
• Previous control centre experience
• Must be able to communicate effectively with staff, management, customers at all levels.
• Must be confident in making commercial and safety critical decisions based upon real time events
• Must be able to work as a team and be flexible with their time to accommodate late notice shift changes.

What we offer

At Colas Rail we know how important job satisfaction is for everyone to support with life at home, your health and financial well-being, that's why in return we offer:

• Competitive Salary
• 34 days annual leave (inclusive of public holidays)
• Industry leading Life Assurance
• Healthcare Cash Plan
• Wellbeing Employee Assistant Programme
• Pension Scheme
• Eye Care Vouchers
• Long Service Award
• Season Ticket Loan
• Occupational Health Service