Senior Project Management Officer

About the Role: The Project manager is responsible for security projects, quoting, service, small works, and maintenance delivery through the Senior Engineers and Regional Engineering Teams. This will involve access control, door entry, CCTV, warden control systems and fire alarms. The Project Manager will be accountable for delivering projects, services, small works, and PPM maintenance per client`s expectations and SLAs. Project Manager Duties and Responsibilities: Manage any escalated customer complaints quickly and to a satisfactory outcome for both parties Collaborate with the Administrator and Operations Management Team with growing the service and small works contracts within your region Carry out site surveys for projects, service, and small works and provide quotations in line with the business requirements Team Management and Support Proactively manage the team to ensure high levels of performance and attendance, and supporting the team of engineers Monitoring service delivery levels, and influencing, directing, and working with the Service Engineer(s) to ensure the required standards of service are achieved. Experience in Project Management across the security industry Knowledge of Access Control, Door Entry and CCTV a must Experience in Local Authority/Social housing Strong organizational and time management skills with the ability to coordinate multiple priorities and deadlines Excellent relationship management, motivating, and people skills