Food and Beverage Supervisor

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit. Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people. JOB TITLE: Food and Beverage Supervisor Are you ready to join the winning team? We are looking for dynamic, buzzing and friendly people who have a passion for food & beverage. Working in a casino like ours is an experience of a lifetime. This is your chance to really make an impact with your career understanding hospitality standards in our casino environment and most of all, representing our renowned service. Are you ready to join the leading hospitality team? Our Venue has an international reputation for delivering world-class gaming and the best hospitality. Would you like to help deliver the perfect, bespoke experience while developing your career? Within this role you will be vital to our customers service delivery, providing exceptional service, ensuring food and beverages are served within a timely manner and contribute to the overall guest experience. MAIN FUNCTIONS OF THE JOB: Complete orders placed by casino waiting staff promptly, efficiently and to the required standard and in accordance with the company's accounting and control procedures. Ensure that at all times a sufficient supply of crockery, cutlery, glassware and utensils is available for use. Use all equipment correctly and ensure that the work area, machinery and utensils are left clean and tidy at all times. To provide, and ensure staff provide, outstanding customer service and guest relations at all times To rectify any customer complaints or deal with any guest queries that may arise whilst on shift. To assist the management team in completing team appraisals, service reviews and training. To make recommendations to management on any and all aspects of the Club that could improve guest satisfaction Assist with administrative tasks when required such as stock ordering & stock taking, managing timekeeping, managing restaurant bookings and enquiries etc.. DESIRED SKILLS: ESSENTIAL SKILLS: Outstanding customer service skills. Exceptional interpersonal skills and able to maintain a positive, appropriate relationship with all guests. Methodical and attentive to detail. Ability to promote all areas of the Club and understand departmental specific operations and services to explain and guide the guest during their visit. Previous experience in a customer service environment. A team player. Communicate in clear and concise English. High level of personal integrity. Strong work ethic with a passion for exceeding expectations. Respect and appreciation to all. Encourage and contribute towards a culture that supports everyone to be the best that they can be. Benefits We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer: Hourly wage + Service Charge + Salary Enhancement From Midnight + Paid overtime 50% off food and beverages in all of our UK venues Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more Company Sick Pay Company Pension Life Assurance Refer a friend incentives Financial advice services Employee health and wellbeing services Virtual GP Services Season Ticket Loans Employee assistance programme: A confidential helpline providing 24/7 advice and counselling Cycle to work scheme Please Note: You must be aged 18 or above and have the right to work in the UK. TPBN1_UKCT