Medical Receptionist

Job summaryPLEASE NOTE: PREVIOUS APPLICANTS NEED NOT APPLY.Main duties:Covering reception desk (on a rota basis)Answering telephonesArranging appointmentsScanning of clinical documentsSupporting the administration team with our daily "running" task(please see full job description) Main duties of the job4.2ResponsibilitiesTo provide support to all clinical staffTo ensure computers are made ready, telephones diverted and re-diverted, rooms opened for surgeries to commenceDeal with all incoming and outgoing postEnter updated patient information onto the practice clinical systemReceive telephone calls, take messages and respond to enquiriesReceive and deal with any requests for repeat medication as appropriate to the roleDeal with all ambulance booking requestsEnsure collection and distribution of any specimens receivedArrange and maintain appointment systems for the primary care teambooking and cancelling appointments where appropriateEnsure waiting room is tidy at all timesEnsuring locums receive all necessary informationProvide support to the attached staff, to ensure patients receive an efficient serviceResponsible for dealing with actions required on path lab results and correspondenceResponsible for IT issues, problem solving including hardware issues with support from third party provider About usThe Stephenson Medical Practice is looking for a full-time enthusiastic Medical Receptionist to support their Practice Team.The candidate should have previous Primary Care experience. EMIS web experience would be advantageous however training will be given.The Stephenson Medical Practice (12,500 patients)is a well organised training practice with an excellent reputation that employs a Team of Leaders philosophy which recognises the skills and interests of all our team members. We encourage and support personal development hoping the successful candidate can be trained and developed in line with our succession planning. We are forward thinking and put the patient at the centre of everything we do while ensuring flexible ways of working for the team trying to achieve a work/life balance.(No salaried member of staff works on their birthday!!)At our last CQC inspection, we were rated as Outstanding overall. We have an active patient participation group that is supportive and helps us design our services. Friends and Family test results always produce excellent comments from patients and they are very appreciative of our efforts.Job description Job responsibilitiesMain duties of the job4.2ResponsibilitiesTo provide support to all clinical staffTo ensure computers are made ready, telephones diverted and re-diverted, rooms opened for surgeries to commenceDeal with all incoming and outgoing postEnter updated patient information onto the practice clinical systemReceive telephone calls, take messages and respond to enquiriesReceive and deal with any requests for repeat medication as appropriate to the roleDeal with all ambulance booking requestsEnsure collection and distribution of any specimens receivedArrange and maintain appointment systems for the primary care teambooking and cancelling appointments where appropriateEnsure waiting room is tidy at all timesEnsuring locums receive all necessary informationProvide support to the attached staff, to ensure patients receive an efficient serviceResponsible for dealing with actions required on path lab results and correspondenceResponsible for IT issues, problem solving including hardware issues with support from third party providerJob description Job responsibilitiesMain duties of the job4.2ResponsibilitiesTo provide support to all clinical staffTo ensure computers are made ready, telephones diverted and re-diverted, rooms opened for surgeries to commenceDeal with all incoming and outgoing postEnter updated patient information onto the practice clinical systemReceive telephone calls, take messages and respond to enquiriesReceive and deal with any requests for repeat medication as appropriate to the roleDeal with all ambulance booking requestsEnsure collection and distribution of any specimens receivedArrange and maintain appointment systems for the primary care teambooking and cancelling appointments where appropriateEnsure waiting room is tidy at all timesEnsuring locums receive all necessary informationProvide support to the attached staff, to ensure patients receive an efficient serviceResponsible for dealing with actions required on path lab results and correspondenceResponsible for IT issues, problem solving including hardware issues with support from third party providerPerson Specification Qualifications Essential Experience in Primary Care Experience with EMIS GCSE grade A to C in English and Maths NVQ 2 in customer care or Business administration Desirable NVQ in Customer service Person Specification Qualifications Essential Experience in Primary Care Experience with EMIS GCSE grade A to C in English and Maths NVQ 2 in customer care or Business administration Desirable NVQ in Customer service Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer details Employer nameThe Stephenson Medical Practice AddressVictoria Road Health Centre Victoria RoadWashington Tyne And Wear NE37 2PU Employer's website