Customer Service Administrator

Customer Service Administrator Location: Uxbridge, Middlesex Hourly Rate: £11.44 per hour Contract: Temporary - 6 weeks (with potential extension) Hours: Monday to Friday, 9am – 5pm Are you experienced in B2C customer service and looking for an immediate start in a temporary role? We have an urgent opportunity for a Customer Service Administrator to join a busy team in Uxbridge for approximately six weeks. This role is focused on clearing a backlog of email enquiries and issuing refunds for orders impacted by stock availability issues. Key Responsibilities: • Managing a backlog of around 500 B2C email enquiries. • Issuing refunds to customers for unavailable stock items. • Progressing available items from the order once out-of-stock products have been removed. • Liaising with the warehouse team to ensure smooth order processing. Ideal Candidate: • Previous B2C customer service experience, ideally in retail or a similar fast-paced environment. • Strong computer skills and comfort managing a high volume of emails. • Excellent communication skills with a customer-focused attitude. • Ability to work independently, staying organised and efficient under pressure. • Available to start immediately and commit to the duration of the booking. Why Apply? • Immediate start available for the right candidate. • Gain valuable experience working in a fast-paced, customer-focused environment. • Competitive hourly rate of £11.44. • Potential for the role to be extended beyond the initial 6-week contract. What You Need to Do Now: If this sounds like the perfect opportunity for you, apply today! If not quite right but you know someone who would be ideal, refer them to us and you could earn a £100 voucher as part of our refer-a-friend scheme! If you're interested in this role, please submit an up-to-date CV. Due to the high volume of applications, if you do not hear from us within 48 hours, please assume your application has been unsuccessful on this occasion. For the purpose of the Conduct Regulations, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies, we are acting as an Employment Business. We take your personal data seriously and take every step to protect it. To learn how we handle your data, please visit our website where you can find our Data Privacy Notice. Keywords: Temporary Customer Service Administrator, B2C Customer Service, Retail Customer Service, Order Processing, Customer Support, Refunds Administrator, Customer Service Temp, Uxbridge, Email Support, Temporary Administrator, Customer Service Agent