Health Care Support Worker, Living Well Services

Job summaryHealth Care Support Worker, Living Well Centre£22, 383- £24,335 per annum FTE, dependant on experience.Job summaryThe Living Well Centre is an established community drop in centre situated adjacent to Rowans Hospice providing information, support, therapies and group activities for anyone living with a life limiting illness in the community, carers support and those that have been bereavedClosing date: 4 October 2024Interview Date: 11 October 2024 Main duties of the jobWe now have an exciting opportunity for an experienced Health Care Support Worker to join the existing team. The ideal candidate will hold an NVQ level 3 in Health and Social Care and possess excellent communication and interpersonal skills.NHS pension will be retained if transferring over from the NHS.Awareness of palliative care principles and philosophy within day care. To report all enquiries/conversations with patients/relatives and visitors to the staff/senior staff nurse or Manager /Deputy Manager of LWC To record and pass on all messages received by telephone to the appropriate person staff/senior staff nurse or Manager /Deputy Manager of LWC To establish and maintain effective communication and working relationships with multi-disciplinary teams within the Hospice and in the community. To communicate effectively with patients, carers and the bereaved to establish and maintain trusting relationships. To offer emotional support to patients and/or carers recognising own limitationsTo contribute to bereavement care offered to families by reporting any concerns related to risk assessment to the staff/senior staff nurse or Manager /Deputy Manager of LWC About usWe offer our committed team Opportunity to transfer NHS pension Free Parking at the Hospice (subject to availability) Employee Assistance Programme Enhancements paid for evening and weekend shiftsRowans Hospice is committed to ensuring the safety and welfare of all children and vulnerable adults needing our care and support. Subsequently, our recruitment process is thorough, ensuring a consistent and detailed approach to gather information from and about candidates so that all persons appointed are suitable to work with children and vulnerable adults.Job description Job responsibilitiesKey Areas of Responsibility/ Key AccountabilitiesIn conjunction with the Living Well Manager -offer a 5 day a week service, from Monday to FridayTo support thegrowing need for those who may look to Rowans Hospice Charity for help andsupport before they reach the final stages of their lifeTo support afacility where there are opportunities to inform, support, care and re-ablepeople, their families and friends, who are affected by the diagnosis of a lifeshortening or incurable illness or indeed to those who are approaching the endof their natural life span. To support anenvironment that provides companionship for both the patient and carer.To maintainthe health and well-being of the local community and as far as this may bepossibleTo liaise withmembers of the Clinical Team and Voluntary Support as directed by thestaff/senior staff nurse or Manager /Deputy Manager of LWCTo promote atherapeutic environment utilising the skills of therapist/artists workingwithin the setting and taking an active part in special projects i.e. Work/MindfulnessTo report tothe staff/senior staff nurse or Manager /Deputy Manager of LWC any relevantinformation on the condition of specific patients, their care or treatment.To report tothe staff/senior staff nurse or Manager /Deputy Manager of LWC, Director ofClinical Services any matter affecting the smooth running of the unit.To report anycomplaints/safe guarding concerns from patients, their relatives, or othersacting on their behalf to the Deputy Manager/ LWC Manager / Director ofClinical Services To ensureknowledge about patients/carers is maintained in the strictest confidence, andis not divulged, except to professionals where it would materially assist withthe programme of care or protection of the individual (See Staff HandbookConfidentiality / Data Protection Act).GDRPTo demonstratea consistent level of courtesy and consideration to patients, their relativesand visitors.To promote ahigh quality of care by adhering to set standards.Support thetrained nurse with the procedure for opening and closing the centre. To report all enquiries/conversations with patients/relatives andvisitors to the staff/senior staff nurse orManager /Deputy Manager of LWC To record and pass on all messages received by telephone to theappropriate person staff/senior staff nurse orManager /Deputy Manager of LWC To establish and maintain effective communication and workingrelationships with multi-disciplinary teams within the Hospice and in thecommunity.To communicate effectively with patients, carers and the bereaved toestablish and maintain trusting relationships.To offer emotional support to patients and/or carers recognising ownlimitationsTo contribute to bereavement care offered to families by reporting anyconcerns related to risk assessment to the staff/senior staff nurse or Manager/Deputy Manager of LWCJob description Job responsibilitiesKey Areas of Responsibility/ Key AccountabilitiesIn conjunction with the Living Well Manager -offer a 5 day a week service, from Monday to FridayTo support thegrowing need for those who may look to Rowans Hospice Charity for help andsupport before they reach the final stages of their lifeTo support afacility where there are opportunities to inform, support, care and re-ablepeople, their families and friends, who are affected by the diagnosis of a lifeshortening or incurable illness or indeed to those who are approaching the endof their natural life span. To support anenvironment that provides companionship for both the patient and carer.To maintainthe health and well-being of the local community and as far as this may bepossibleTo liaise withmembers of the Clinical Team and Voluntary Support as directed by thestaff/senior staff nurse or Manager /Deputy Manager of LWCTo promote atherapeutic environment utilising the skills of therapist/artists workingwithin the setting and taking an active part in special projects i.e. Work/MindfulnessTo report tothe staff/senior staff nurse or Manager /Deputy Manager of LWC any relevantinformation on the condition of specific patients, their care or treatment.To report tothe staff/senior staff nurse or Manager /Deputy Manager of LWC, Director ofClinical Services any matter affecting the smooth running of the unit.To report anycomplaints/safe guarding concerns from patients, their relatives, or othersacting on their behalf to the Deputy Manager/ LWC Manager / Director ofClinical Services To ensureknowledge about patients/carers is maintained in the strictest confidence, andis not divulged, except to professionals where it would materially assist withthe programme of care or protection of the individual (See Staff HandbookConfidentiality / Data Protection Act).GDRPTo demonstratea consistent level of courtesy and consideration to patients, their relativesand visitors.To promote ahigh quality of care by adhering to set standards.Support thetrained nurse with the procedure for opening and closing the centre. To report all enquiries/conversations with patients/relatives andvisitors to the staff/senior staff nurse orManager /Deputy Manager of LWC To record and pass on all messages received by telephone to theappropriate person staff/senior staff nurse orManager /Deputy Manager of LWC To establish and maintain effective communication and workingrelationships with multi-disciplinary teams within the Hospice and in thecommunity.To communicate effectively with patients, carers and the bereaved toestablish and maintain trusting relationships.To offer emotional support to patients and/or carers recognising ownlimitationsTo contribute to bereavement care offered to families by reporting anyconcerns related to risk assessment to the staff/senior staff nurse or Manager/Deputy Manager of LWCPerson Specification Qualifications Essential Basic nursing care skills Good communication and interpersonal skills Basic IT skills and cyber security Ability to work within a large team. Ability to use own initiative Ability to respond to changing situations Awareness of own coping strategies Personal grief resolved sufficiently to work within a palliative care setting. Knowledge Awareness of palliative care principles and philosophy within day care. Essential Competencies Basic nursing care skills Aware of own coping strategies Ability to work in a large team Ability to respond to changing situations Ability to use own initiative Excellent interpersonal skills Good written and verbal communication skills with the ability to communicate diplomatically Good report writing and presentation skills with a high level of computer literacy Awareness of palliative care principles and philosophy Desirable NVQ Level 3 Experience working as a Healthcare Support Worker in other settings preferably Hospital Person Specification Qualifications Essential Basic nursing care skills Good communication and interpersonal skills Basic IT skills and cyber security Ability to work within a large team. Ability to use own initiative Ability to respond to changing situations Awareness of own coping strategies Personal grief resolved sufficiently to work within a palliative care setting. Knowledge Awareness of palliative care principles and philosophy within day care. Essential Competencies Basic nursing care skills Aware of own coping strategies Ability to work in a large team Ability to respond to changing situations Ability to use own initiative Excellent interpersonal skills Good written and verbal communication skills with the ability to communicate diplomatically Good report writing and presentation skills with a high level of computer literacy Awareness of palliative care principles and philosophy Desirable NVQ Level 3 Experience working as a Healthcare Support Worker in other settings preferably Hospital Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer details Employer nameRowans Hospice Charity AddressPurbrook Heath Road Pubrook Waterlooville Hampshire PO7 5RU Employer's website