Band 5 Stoma Specialist Support Worker

Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.Click here to view our video Welcome to the Royal FreeClick on the logo below to see the video of the Royal Free London NHS Foundation Trust valuesJob overviewTo be a key member of a multidisciplinary team who provides professional support and advice to patients who have undergone stoma formation surgery.• Main duties of the jobTo contribute to the day to day running of the stoma care service.• To take an active role in communicating with the multidisciplinary team.• To provide efficient administration to the stoma clinical nurse specialists.To be responsible for patient care including the assessment, planning, delivery and evaluation of direct patient care, for a defined group of patients in agreement with Stoma Care CNS Team.• To support the stoma care nurses to monitor the safety and quality of care for patients ensuring it delivers the best patient experience and clinical outcomes. • To lead the training and development of Nursing Healthcare Assistants.• To assist with training and development of other healthcare professionals.• Be a point of contact within the stoma team for patients, relatives and other healthcare professionals.• Manage non-clinical administrative duties, including co-ordinating diary commitments.• Accurate entry of data onto computer systems.• Ability to learn to use internal hospital IT systems - including EPR and CERNER.• Keep patient records up to date with clinical correspondence.• Maintain clinical databases and produce regular reports.• Co-ordinate training events.• Assist with managing admission processes, booking beds and transport as requiredManage stock levels, ordering and suppliesWorking for our organisationOur trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.Detailed job description and main responsibilities MAIN DUTIES AND RESPONSIBILITIESTo work as a member of the Royal Free London Stoma Care team, providing stoma care advice and support to patients, relatives, carers and staff. To work under the guidance and supervision of the stoma care nurses. CORE COMPONENTS • Provide optimum liaison and co-ordination of care for patients and carers between medical and nursing staff. • Provide support and reassurance to patients according to individual treatment plans. • Identify and maintain appropriate objectives in relation to role. • To work through and complete annual competencies to support HCA role • The post-holder will have responsibility to recommend the use of appropriate appliances to meet the individual needs of the patient, under the guidance of the stoma CNS'. • Be responsible for the provision of stoma care services under the guidance of the stoma CNS'. • Comply with Trust Policies and Procedures. • Be compliant with the staff appraisal system KEY RESULT AREAS Clinical • The post holder will have direct clinical involvement in and an understanding of caring for people with colorectal and inflammatory bowel disease and urological disorders. • Be aware of psychological concerns pertinent to stoma care, patients undergoing emergency surgery and cancer treatment to provide support and liaise with wider consultant team. • Promote a safe environment which facilitates the exchange of information between patient/carer/nurse and informed choice. • Facilitate advice to patients, clinicians and health care professionals. • Liaise with key personnel within the hospital and community, in relation to delegated group of patients and under the guidance of the lead stoma CNS. • Have an understanding of working collaboratively with other relevant practitioners and other key organisations (e.g. Ileostomy Association, Colostomy association and Chron's & Colitis UK)• Complete and maintain accurate patient records to meet the requirements of the Trust• . Communicate and feedback to stoma CNS'.• Practice within competency boundary seeking advice from the stoma CNS' where appropriate.• Agree on new competencies as identified and agreed by the lead stoma nurse.Administrative • Maintain appropriate and efficient systems of referral and review systems of documentation. • Organise workload to take account of priorities of care in meeting the needs of an allocated case load under the guidance of the stoma CNS'. • Collate reports as required to lead stoma nurse regarding issues relating to the provision of care, monthly reports and data collection and service audits. • Communicate effectively with colleagues in Primary, Tertiary, Specialist Care and other agencies as appropriate. • Attend relevant departmental meetings and discussions as required. • Provide a cost-effective service. Education • Identify individual learning outcomes for self. • Contribute and deliver education and training programmes for patients /carer and other Health Care Professionals. • Contribute to the service training programmes as appropriate within Hospitals and Community, under the guidance of the lead CNS.• Have an in-depth knowledge of Company and Competitor products. • Signpost health Promotion and education for patients and their carers. Person specificationRoyal Free World Class Values Essential criteria Demonstrable ability to meet the Trust ValuesEducation and professional qualifications Essential criteria RSA 2 or RSA 3 word processing/typing or equivalent experienceKnowledge of Excel or equivalent softwareKnowledge of medical terminologyEnglish and Maths at GCSE level or equivalent Desirable criteria Degree level qualification or equivalent experienceCourses / further study attended to demonstrate evidence of personal developmentExperience Essential criteria Previous experience of working with the public and/or patients in a healthcare environmentExperience of interaction with all levels of staffPrevious administrative and organisational experienceExperience of dealing with non-routine and complex problems5 years working as a healthcare support worker, with a minimum of 2 years' experience working with Stoma Care or Colorectal patients Desirable criteria Experience of managing and prioritising own workload and working to deadlinesOthers Essential criteria Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staffAbility to work without direct supervisionReliability - good time keeping Desirable criteria Ability to work flexibly to accommodate peaks and troughs of activitySkills and aptitudes Essential criteria Excellent written and verbal communication skillsExcellent organisational skills with meticulous attention to detailExcellent customer care practice, being polite, sympathetic, patient and diplomaticUnderstanding patient confidentialityKnowledge of Cerner, EPR, PAS Desirable criteria Ability to confidently interact and share knowledge with staff at all levelsProof of continuous learning and developmentAbility to learn and assimilate information quicklyAbility to use databasesPersonal qualities and attributes Essential criteria Ability to maintain excellent communication channels and good customer servicesMaintain a high level of professionalism in mannerAbility to work under pressure and use own initiative to prioritise tasksGood interpersonal skills having a friendly and approachable mannerProactive, forward-thinking, quick problem solving attitudeCovid-19 VaccinationGetting vaccinated, and getting a booster, remains the best defence against COVID-19.We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible. AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.ukThe Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system. The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.Please be aware of scams - unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments. Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.Please note:Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person SpecificationOnly those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.Interview arrangements will be communicated via email so please check your email regularly following the closing date. Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival. Employer certification / accreditation badges Applicant requirementsThis post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download Stoma Specialist Support Worker Job Description (PDF, 432.6KB) Stoma Specialist Support Worker Person Specification (PDF, 136.6KB) FR (PDF, 940.0KB)