Team Leader

Here at NSL, part of Marston Holdings Ltd., we are not just the "parking people"; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. You will probably know us best as the friendly faces you see around your local neighbourhoods and high streets keeping your streets safe and accessible. Due to continued growth, we are currently recruiting for a Team Leader to support our mobile and clamping enforcement team. The ideal candidate will have previous supervisory or management experience. What you will be doing * Leading your front-line team to make sure that the delivery of the contract is maintained to the highest standards and to the complete satisfaction of the client * Provide regular reports and updates to the Service Delivery Manager * Create, prepare and maintain the enforcement plan and to monitor the success of those on-going on a daily basis * Manage staff performance in line with our company policies * Ensure that staff comply with Health and Safety requirements in all aspects of their work What's in it for you? * Varying Shift Patterns * First Class Training & Development Opportunities * 26 days holiday plus bank holiday * Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel and socialising to health & wellbeing * Employee Consultative Committee to represent the voice of colleagues * Full Uniform provided * Enhanced Maternity and Paternity package NB subject to eligibility criteria What do you need to be a Team Leader? * Strong leadership skills * Ability to mentor and motivate others * First class customer service experience * Ability to communicate well at all levels * Self-Motivated * Customer Focused * A love of working outdoors * Ability to work shifts * Ability to work on own initiative * Strong Computer skills specifically in Excel * Knowledge to the TMA 2004 or have worked in an parking enforcement environment would be an advantage. To speak to one of our recruitment colleagues or discuss how your skills or experience may suit the role, apply online today and a member of the team will be in touch soon. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.