Customer Service Representative

Overview:

We are seeking a motivated customer service representative to join our team.

Essential

• Previous experience within a Customer Service role including undertaking some of the responsibilities in the job description
• Excellent communication skills both verbal and written
• The ability to work independently once a task has been assigned
• An excellent level of accuracy and attention to detail
• Good time management skills
• Flexibility to work outside hours where required to meet the demands of the role

Desirable 

• Previous experience in a Customer Service role within a financial services firm.
• Previous experience in Hubspot, Dialpad, Zendesk, Slack, Google Workspace

Job Purpose

• Handling all customers from when they are onboarded.
• Dealing with customers queries post sale.
• Providing proactive and reactive customer support throughout the customer lifecycle.
• Customer service processes

Responsibilities

• Ensure customer records are up to date and documents are filed correctly
• Create and process customer forms 
• Answer incoming customer calls and emails
• Ensuring customers are updated on their status
• Obtaining HMRC documents for postage
• Initially handle any customer complaints and escalate if needed

Pay: £24,000.00-£30,000.00 per year