Information Technology Technical Support

Position: Technical Service Analyst Location: London Bridge Work Pattern: 5 days on site Duration: 6 months Rate: £180-£200 Per Day Inside IR35 About the Role Our client is seeking an experienced Technical Service Analyst to join their dynamic team and support the Service Operations of the client. In this role, you will play a crucial part in supporting the Technical Service Delivery Manager and the team in delivering the IT Service Delivery strategy. Key Responsibilities Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures Investigates minor security breaches in accordance with established procedures. Assists users in defining their access rights and privileges. Performs non-standard security administration tasks and resolves security administration issues. Participate in the on-call team Requirements Technical experience in deploying and supporting Microsoft OS and applications MDM Experience in deploying and supporting iOS Strong Experience in vendor/third party supplier management Experience in deploying and supporting LAN technologies and WiFi technologies Strong experience in Hardware deployment - Laptops, PC etc Strong Hands on Level 2 Support Experience ITIL Certificate (Desirable) If you're interested in this role, please apply below