OFR Apprentice Glasgow

An Apprenticeship to develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our Customers’ logistics by arranging the movement of Ocean Freight. This can include Exporting and Importing Goods across the World. Key Activities can include: •Develop relationships with customers (internal/external) •Ensure all customer enquiries are responded to promptly and professionally •Adhere to Customs Compliance procedures and documentation •Ensure each ‘Job File’ is fully and accurately completed •Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise •Work with DGF departments on Ocean freight planning and coordination •Liaise with DGF Transport & Warehouse teams on Ocean freight planning and coordination •Liaise with overseas offices on Ocean freight planning and coordination •Maintain mandatory milestones through the Company's Freight Forwarding system •Use Company systems to create, manage and maintain the movement of freight •Update Company’s customer complaints with all required inputs •Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption. •Contribute to the ‘First Choice’ continuous improvement program •Participate in Monthly Team briefing sessions •Complete all statutory and mandatory training as and when required

Skills, Experience & Educational Qualifications required: •Customer service focus •Good administrative and organisational skills •Results driven with a high attention to detail •Effective interpersonal skills •Ability to prioritise tasks and use own initiative •Excellent written and spoken English •High level of IT skills •Minimum of 5 x Standard grades 1-3 or National 4/5 including English and Maths plus

What do we offer? The Apprenticeship will be for a c24 month Fixed Term Contract (FTC), with the aim that Apprentices move into a permanent position within the business –

subject to a suitable vacancy being available and in line with the selection process for the role.

We also offer a competitive salary with incremental increases.