Resident Liaison Officer

Job Opportunity: Resident Liaison Officer * Location: Canary Wharf * Project: Prestigious Commercial Project (Brand New) About the Role: We are seeking a proactive and customer-focused Resident Liaison Officer to join our team for a prestigious commercial project in Canary Wharf. This is a long-term opportunity where you will play a crucial role in establishing effective communication and maintaining strong relationships with tenants, as the site currently lacks a point of contact for this position. Key Responsibilities: * First Point of Contact: Serve as the primary contact for tenants, addressing their needs and concerns. * Customer Service: Deliver exceptional customer service, ensuring tenant satisfaction. * Communication: Maintain regular communication with tenants regarding planned works and updates. * Interpersonal Skills: Engage with individuals at all levels, fostering positive relationships. * IT Literacy: Use technology effectively to manage communications and documentation. * Query and Complaint Resolution: Manage and resolve tenant queries and complaints efficiently. * Tenant Meetings: Organise and conduct meetings with tenants to discuss ongoing projects and concerns. * Surveys: Complete surveys to gather tenant feedback and insights. * Company Meetings: Attend company meetings to provide updates on tenant relations and project progress. * ASB Management: Address and resolve issues related to anti-social behaviour (ASB) within the community. * Professional Service: Uphold a professional standard in all interactions with tenants and stakeholders. Working Hours: * Flexible 20 hours per week, which can be spread over 5 days or condensed into 2 days, depending on your preference. Compensation: * Hourly rate of £20 to £21, depending on experience, under PAYE Umbrella. Qualifications: * Strong interpersonal and communication skills. * Experience in customer service or a similar role. * Ability to manage multiple tasks effectively. * Problem-solving skills with a focus on tenant satisfaction. * CSCS Card: Desirable but not essential. If you are interested in this position and meet the requirements, please apply now. We look forward to welcoming you to our team